FabFitFun

FabFitFun, founded in 2010 by Co-CEOs Daniel and Michael Broukhim and Editor-in-Chief Katie Echevarria Rosen Kitchens, is a lifestyle membership that offers a variety of products across beauty, fashion, fitness, wellness, home, and tech. The flagship product, the FabFitFun Box, is a seasonal subscription that includes a selection of full-size products, some of which are curated by a team of experts while others can be customized based on personal taste and preferences. In addition to the Box, FabFitFun members receive access to year-round perks including FabFitFunTV, a streaming video service that offers on-demand wellness content, the FabFitFun online Community, members-only shopping experiences, and more. With both premium and emerging brands, FabFitFun is the perfect way to discover new products and elevate your lifestyle. Customers can subscribe annually or seasonally to receive their FabFitFun Box.

FabFitFun resonates with the busy, modern woman who loves self-care, wellness, and discovering new products but may not have the time to shop for them individually. These customers value the convenience of having a curated selection of full-sized, high-quality products from beauty, fashion, fitness, and home sectors delivered right to their door. They are open to trying new things and appreciate the excitement of unboxing surprises each season. With an interest in lifestyle enhancement and a desire to stay ahead of trends, these shoppers are also likely to engage with additional perks like the wellness content on FabFitFunTV and the members-only shopping experiences. Overall, FabFitFun customers are enthusiastic, adventurous, and enjoy the efficiency and joy of discovery that comes with a subscription service.

• Customers have had positive experiences with Fabfitfun, with some being loyal members for years.
• Excellent customer service.
• Fabfitfun offers sustainable and helpful products, and listens to customer feedback to improve their service.
• The products in the boxes are diverse, tailored to specific needs, and worth the price.
• Customers appreciate the full-sized products and the option to purchase add-ons and boost products.

• Charged extra $399 for a subscription not chosen, refused to refund
• Hit or miss with box contents, personal survey useless
• No exchanges or returns, customer service unhelpful
• Product quality has declined, customer service worse
• Long wait times for customer service, errors made in attempts to help

Fabfitfun offers different shipping timelines depending on the type of order. FabFitFun Boxes, Add-Ons, Additional Choice items, Ship With Box Subscriptions, and Boost items generally ship within 30 days of the season's billing day. Edit Sale & Flash Sales orders ship within 14 days of successful billing, while Shop Orders ship within 5 business days. Drop Ship items will be shipped directly from the outside retailer within 3 weeks of billing. Shipping costs vary depending on the location. Continental US shipping for seasonal boxes and orders over $49 USD is free, while orders under $49 USD incur a $6.95 USD shipping fee. Shipping to Canada, Alaska, Hawaii, and Puerto Rico for orders over $49 USD is $8 USD, and orders under $49 USD incur a $14.95 USD shipping fee. UK shipping for orders over $49 USD is $5 USD, while orders under $49 USD incur an $11.95 USD shipping fee. Add-Ons always ship free with the box.

FabFitFun's return policy states that all sales are final and the company does not accept returns or exchanges of any of their products, including FabFitFun Boxes, Add-Ons, Boost items, reFill items, additional choice items, Shop orders, or Edit/Flash Sale orders. Any returns made to the company will not be eligible for a refund. However, if there is an issue with a received order such as missing, damaged, lost, defective, or wrong/incorrect item(s), customers must report it within 2 weeks of the delivery date. Customers can contact the Customer Care Team via the black Support widget at the bottom of the screen to file a claim and/or get their items replaced. There is no information available on how long it takes the company to process a return. UK customers have a different Returns and Cancellation Policy applicable to their orders.