Compare FabFitFun and Birchbox

FabFitFun resonates with the busy, modern woman who loves self-care, wellness, and discovering new products but may not have the time to shop for them individually. These customers value the convenience of having a curated selection of full-sized, high-quality products from beauty, fashion, fitness, and home sectors delivered right to their door. They are open to trying new things and appreciate the excitement of unboxing surprises each season. With an interest in lifestyle enhancement and a desire to stay ahead of trends, these shoppers are also likely to engage with additional perks like the wellness content on FabFitFunTV and the members-only shopping experiences. Overall, FabFitFun customers are enthusiastic, adventurous, and enjoy the efficiency and joy of discovery that comes with a subscription service.

Customers who prioritize self-care and enjoy trying new beauty and grooming products would find Birchbox useful. These customers are likely looking for high-quality products that will help them feel their best and enhance their self-care routine. Birchbox aligns with these customers' values by offering a wide selection of full-size products and monthly subscription boxes that are curated to meet their specific needs. The brand encourages customers to prioritize self-care and offers discounts and promo codes to make it more accessible. Birchbox also supports other women, their customers, and other brands by providing them with an opportunity to reach customers in a new and exciting way. Overall, Birchbox is a great option for customers who want to discover new products and prioritize self-care in their daily routine.

• Customers have had positive experiences with Fabfitfun, with some being loyal members for years.
• Excellent customer service.
• Fabfitfun offers sustainable and helpful products, and listens to customer feedback to improve their service.
• The products in the boxes are diverse, tailored to specific needs, and worth the price.
• Customers appreciate the full-sized products and the option to purchase add-ons and boost products.

• Birchbox is a fun subscription box that offers a variety of new brands and sample products to try each month.
• It can be a great gift for people who love beauty products and want to try out new brands.
• The boxes are often beautiful and can be used for organization.
• There is often one sample that customers really love.

• Charged extra $399 for a subscription not chosen, refused to refund
• Hit or miss with box contents, personal survey useless
• No exchanges or returns, customer service unhelpful
• Product quality has declined, customer service worse
• Long wait times for customer service, errors made in attempts to help

• Products received may not be useful or desirable to customers.
• Personal preferences and needs may not be considered when selecting products for the boxes.
• Repetitive products may be included in multiple boxes.
• Some samples may not meet customers' expectations.
• Excessive use of perfume and packaging may be wasteful.
• Customer service may not always meet expectations.

Fabfitfun offers different shipping timelines depending on the type of order. FabFitFun Boxes, Add-Ons, Additional Choice items, Ship With Box Subscriptions, and Boost items generally ship within 30 days of the season's billing day. Edit Sale & Flash Sales orders ship within 14 days of successful billing, while Shop Orders ship within 5 business days. Drop Ship items will be shipped directly from the outside retailer within 3 weeks of billing. Shipping costs vary depending on the location. Continental US shipping for seasonal boxes and orders over $49 USD is free, while orders under $49 USD incur a $6.95 USD shipping fee. Shipping to Canada, Alaska, Hawaii, and Puerto Rico for orders over $49 USD is $8 USD, and orders under $49 USD incur a $14.95 USD shipping fee. UK shipping for orders over $49 USD is $5 USD, while orders under $49 USD incur an $11.95 USD shipping fee. Add-Ons always ship free with the box.

For domestic shipping, Birchbox US has a standard shipping rate of $5 (free with a purchase of $50 or more) and the delivery time is 5-10 business days. They also offer UPS Ground shipping for $7 and delivery in 1-5 business days, UPS 2nd Day Air for $15 in two business days, and UPS Next Day Air for $22 for next business day shipping (free with a purchase of $150 or more).For international shipping, Birchbox US does not currently ship outside of the United States. International purchases are made on their other platforms, like Birchbox UK, Birchbox Spain, and Birchbox France.

FabFitFun's return policy states that all sales are final and the company does not accept returns or exchanges of any of their products, including FabFitFun Boxes, Add-Ons, Boost items, reFill items, additional choice items, Shop orders, or Edit/Flash Sale orders. Any returns made to the company will not be eligible for a refund. However, if there is an issue with a received order such as missing, damaged, lost, defective, or wrong/incorrect item(s), customers must report it within 2 weeks of the delivery date. Customers can contact the Customer Care Team via the black Support widget at the bottom of the screen to file a claim and/or get their items replaced. There is no information available on how long it takes the company to process a return. UK customers have a different Returns and Cancellation Policy applicable to their orders.

The return policy for Birchbox Subscription states that subscription boxes and gift cards are non-refundable, however products from the shop can be returned within 90 days of purchase. Shipping and handling fees are also non-refundable. To return an item, customers must contact Birchbox directly and follow their instructions. Returns are usually processed within 14 days of receipt.