Dirtea

Dirtea is a mushroom-focused brand founded by brothers Simon and Andrew in 2016. Based on their love for fungi, they have developed a holistic understanding of the unique benefits of different mushrooms. Dirtea offers pure and potent mushroom products from forest to cup, providing calming, energizing, mood-boosting, libido-lifting, and focus-enhancing benefits. The brand aims to destigmatize the fear of fungi and introduce more people to the transformative powers of mushrooms. Dirtea has been featured at various events and workshops, including for companies like Stella McCartney and Publicis. Customer can expect to step into a world of pure and potent mushroom products that will contribute to a happier, healthier, and more connected life.

Dirtea appeals to health-conscious individuals who are interested in exploring the benefits of mushrooms for their overall well-being. These customers appreciate the brand's dedication to providing pure and potent mushroom products and are eager to discover their transformative powers.

• Lion's Mane has helped customers improve their ability to concentrate and focus, even after a short period of use.
• Customers love the variety of mushroom powders available, including Lion's Mane, Chaga, and Cordyceps.
• DIRTEA has excellent customer service and well-packaged products.
• Lion's Mane has helped customers with brain injuries improve their cognitive function.
• Cordyceps has been described as an amazing pre-workout supplement that boosts energy and performance.

• Customers have reported poor customer service, including issues with delivery and discount codes.
• Some customers have reported negative side effects after trying certain teas.
• Communication from Dirtea has been lacking, with some customers reporting no response to emails and lack of updates on orders.
• There have been reports of incomplete orders and lack of communication about missing products.

Dirtea is a brand that offers international shipping, with orders being shipped within 24-48 hours. For customers in the UK, orders are delivered within 2-3 days of purchase. The brand also offers immediate, same day, and next day delivery to certain London addresses, which can be confirmed during checkout by entering the postcode. Dirtea provides a tracking number for shipped orders but does not require signatures upon delivery and is not responsible for any lost or stolen parcels.

Dirtea's return policy states that refunds, replacements, and exchanges can only be issued if the products are damaged or defective, in the same condition as received, unopened, and purchased directly through dirteaworld.com. The products must be returned within a 30-day period from receipt, and customers are responsible for paying associated shipping fees when returning an order. If the item being shipped is over £50, it is recommended to use a trackable shipping service or purchase shipping insurance. Customers must email hello@dirteaworld.com to coordinate returns or exchanges, using the subject line RETURNS or EXCHANGES. Once the returned item is received and inspected, customers will receive an email notifying them whether their refund has been approved. If approved, the refund will be processed, and a credit will be applied to the original method of payment within 14 working days. It is important to note that items cannot be returned if they do not meet the aforementioned criteria.