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Crown & Caliber
Crown & Caliber is a United States-based e-commerce apparel marketplace that sells men's and women's Jewelry and Accessories. Crown & Calibers makes shopping and selling watches easy. Carrying world's famous brands, Crown & Caliber will help you find the perfect match for your wrist.
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DTCetc’s Take
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Crown & Caliber was founded in 2011 by Hamilton Powell that believes in something bigger than just selling watches. They carry over 40 brands and own every watch on their site. Crown & Caliber started as a seller's platform but evolved into a place where customers can buy and sell watches with ease. Their purpose is to leave a positive and lasting impression on the lives they intersect. They are committed to doing more by supporting those in need. A portion of every watch they sell goes towards purchasing potentially life-saving antibiotics or disaster relief kits through their partnership with MAP International. Crown & Caliber takes the risk and fear out of buying or selling watches while also making a positive impact in the world.
Crown & Caliber's customers are watch enthusiasts who value the ease and security of buying or selling luxury timepieces through a trusted platform. They appreciate the company's commitment to giving back through their partnership with MAP International.
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Here's what shoppers have to say:
- Outstanding customer service.
- Crown & Caliber is a reputable and professional watch company that offers fast and reliable service.
Cons
- Poor customer service and attention to detail
- Inconsistent sizing of bracelets
- Issues with residue left on watches
- Questionable payment policies and delays in receiving payment
- Slow and unreliable check delivery process
- Inconsistent and unexplained changes to offers
- Lack of transparency regarding lost watches
Crown & Caliber offers free shipping for all shipments within the US and US territories. For purchases, someone over the age of 18 must be available to sign for the watch package upon delivery. To ensure that your watch is fully insured during transit, they provide clear instructions on how to pack and ship your watch. Customers are required to print out two shipping labels, pack their watch, watch box, and accessories in two sturdy boxes, and schedule a FedEx pick-up or drop their package off at an authorized FedEx shipping facility.
Crown & Caliber offers a return policy for their luxury watch purchases. Customers must contact the company within seven days of shipment to request a return merchandise authorization number. The item must be returned within 14 days of the original shipment date in both an inner and outer box, including all original accessories and paperwork. If the one-time use sticker has been removed or altered, the watch will be put through an inspection process, and a 10% inspection fee up to $500 will be deducted from the refund. The company processes refunds within 10 business days of receiving the item. Canadian buyers have the same return policy as domestic buyers, while international buyers must cover return shipping costs and any customs fees or taxes incurred. The company does not reimburse customs fees and taxes for international shipments.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
60
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100
This brand offers products that are on the pricey side.
DTCetc Score
69
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100
This brand offers products that are on the pricey side.
Target Audience
Watch enthusiasts, luxury buyers, socially conscious
Stereotype
Luxury-watch enthusiasts
Pricing Rating
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Sustainability Score
75
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100
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Quality Score
60
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100
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DTCetc Score
69
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100
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