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Cat Store Online
Cat Store Online is the ultimate destination for cat lovers seeking unique and stylish cat-themed products. With a commitment to giving back to the feline community, they are more than just a store, but a community for cat lovers.
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DTCetc’s Take
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Cat Store Online is a company that caters to cat lovers with a wide variety of unique, cat-themed products. From cat toys and accessories to home decor and clothing, Cat Store Online has it all. What sets Cat Store Online apart is their commitment to giving back to the feline community. They work closely with shelter partners, fostering cats from their office, donating essential supplies and enrichment toys, and sponsoring community cat adoption events. In addition, they are longstanding partners with the Good Luck Cat Cafe and sponsor the adoption fee of an adoptable cat each month. Cat Store Online is more than just a company, it is a community for cat lovers to share in the latest cat trends, news, memes, and advice.
Cat Store Online appeals to cat lovers who enjoy expressing their passion for felines through unique, cat-themed products. These customers are interested in cat toys, accessories, home decor, and clothing that celebrate their love for cats. Cat Store Online's clientele also values the company's commitment to giving back to the feline community and appreciates their support of shelters, adoptions, and cat welfare initiatives.
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Here's what shoppers have to say:
- Cell phone cases are great
- Fast shipping
- Earrings and scarf are amazing
Cons
- Inconsistent delivery service and unresponsive customer support
- Product quality issues and lack of assistance from customer service
- Slow delivery and faulty product design
Cat Store Online ships all orders within 24 hours of purchase, excluding weekends and holidays. All orders are shipped directly from their warehouse in New York, USA. Shipping costs are calculated at checkout based on the size and weight of the order. The brand provides reliable shipping services within the United States, to Canada, and internationally. International customers may be required to pay customs and import taxes, which are the responsibility of the customer.
Cat Store Online offers a hassle-free return policy for their customers. If a customer is not 100% satisfied with their purchase, they can return it to the warehouse for a full refund or exchange it for another accessory of their choice, which will be shipped free of charge. However, the Jungle Gym Cat Tree Condo, Perch Tree Cat Tower, and Modern Wave Cat Tree are not eligible for free returns, and the customer must cover the return shipping costs. The return request must be communicated within 15 days of receiving the order for a full refund and within 30 days for a free exchange. The return policy does not include ear cuffs, earrings, bodysuits, catyhose, and cat apparel, which are final sale due to hygienic reasons. Also, any edible cat treat is not refundable or eligible for store credit if the cat does not like it. All clearance items and seasonal items are final sale. If the item is custom printed upon ordering, it is not eligible for return or exchange unless it is defective. If the customer is requesting an exchange, the merchandise will be shipped immediately once the return is accepted, provided that it is in stock. The Crazy Cat Lady Starter Kit is not eligible for individual returns. Free returns are only available within the United States, and shipping fees will not be refunded.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
82
/
100
This brand offers products that are on the pricey side.
Target Audience
Cat lovers, enthusiasts, community
Stereotype
Cat lover
Pricing Rating
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Sustainability Score
80
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Quality Score
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DTCetc Score
82
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100
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