Brilliant Earth
Brilliant Earth is a United States-based luxury apparel retailer that sells women's Jewelry. Brilliant Earth proposes an eco-friendly way of shopping for diamonds. Their luxurious designs aren't at the price of Earth.
The story
Brilliant Earth is a direct-to-consumer jewelry brand specializing in engagement rings and fine jewelry. They offer customizable engagement rings with options to start with settings, natural diamonds, lab-grown diamonds, gemstones, or bridal sets.
Customers shopping for engagement rings and fine jewelry who want customizable options.
The DTCetc bottomline
What customers say
- Offers lab-grown diamond options alongside natural diamonds
- Customizable engagement ring design with multiple starting points
- Wide selection of gemstone engagement rings including moissanite, sapphire, emerald, aquamarine, and morganite
- Multiple engagement ring styles including vintage, solitaire, halo, and nature-inspired designs
- Virtual appointments and physical showrooms available
Brilliant Earth shipping policy
Free shipping
Brilliant Earth offers free shipping for domestic orders in the US, Canada, the UK, and Australia. For domestic orders, expect your order to arrive on or before the date listed on the confirmation email. For international orders, customers can arrange for a special delivery by calling 1-647-498-5665. There are no shipping prices or deals for orders over a certain price.
Brilliant Earth return policy
30-day return window
Brilliant Earth has a generous return policy that allows customers to exchange their purchase or receive a full refund within 30 days of their order. Customers can return rings, loose gemstones, and diamonds free of charge, as the company pays for the return shipping. To process a return, customers must contact Brilliant Earth at 1-647-498-5665 and keep their item in “original, unworn condition.” Modified, resized, engraved, previously exchanged, and custom-designed items cannot be returned. Customers must also include the original documents that came with their order and pack everything into the original packing material and double box it for the return. It typically takes the company 1-2 weeks to process a return.
