Compare hims and Roman

Hims is popular among customers who want to address common health and wellness challenges like hair loss, erectile dysfunction, and skincare. The brand's focus on innovation and personalized care attracts individuals who seek tailored solutions and support in achieving their health and wellness goals.

Customers who value modern and convenient healthcare options would find Roman useful. These customers are likely tech-savvy and prefer to handle their healthcare needs online. They may also prioritize discretion and confidentiality when it comes to sensitive health issues, such as sexual health and hair loss. Roman aligns with these customers' values by offering online evaluations, fast treatment delivery, and unlimited follow-ups, all while maintaining confidentiality and discreet packaging. Additionally, customers who prioritize wellness and weight loss may find Roman's broader health support offerings appealing. Roman's FDA approval and extensive background check and license verification process for doctors and nurse practitioners may also appeal to customers who prioritize safety and quality in their healthcare providers. Overall, Roman caters to customers who value convenience, discretion, and quality in their healthcare experiences.

• The service is easy and fast
• The online consultation process is helpful and professional
• The product is affordable compared to mainstream medications
• Exceptional customer service and follow-ups
• The online physicians are quick to respond and the product works effectively

• Roman has a great mission that encourages men to take issues seriously.
• It is easy to use, all online, and has great products.
• It is convenient, accessible, and has sleek packaging.

• Subscription service can be difficult to manage and products may have a short shelf life, leading to potential waste of money
• Customer support may not be up to par and shipping times may be slow
• Some customers have reported issues with product effectiveness and difficulty obtaining refunds or guarantees
• Automatic refills may occur without clear authorization and refunds may be difficult to obtain
• Some customers have reported receiving excessive emails and delays in order fulfillment

• The pricing of Roman is higher than other similar brands in the market.
• Customers may feel pressured to stay subscribed to Roman's services.

Hims offers shipping for their products, with delivery typically taking 2-5 business days depending on the shipping carrier and location. However, the brand is currently experiencing longer shipping times and delays due to global supply chain issues, adverse weather events, and delays with shipping carriers. Customers will receive an email with tracking information once their order ships, and orders are shipped via DHL SmartMail, FedEx Smartpost (for forwarding service to post office only), and USPS depending on the product ordered.

Roman offers free shipping within the U.S., and the shipment will arrive within 2-4 business days. Prescriptions for certain conditions are not available in select states due to telemedicine laws, such as Erectile Dysfunction in South Carolina and North Dakota, Genital Herpes in Nebraska, Nevada, Maryland, South Carolina, Washington or West Virginia, Weight Management in Virginia or Florida, Premature Ejaculation in South Carolina, Smoking Cessation in North Dakota, and Skincare in Louisiana. Roman does not offer international shipping at this time.

hims is a brand that does not accept returns due to the nature of all their products. Therefore, customers cannot return any items purchased from the brand. However, if a customer is unhappy with the product or did not receive what they expected, they can contact hims for assistance.

Roman's return policy states that prescription products cannot be returned. All other items can be returned, however there is no time limit specified for returns. It is unclear how long it takes Roman to process a return.