Unscented Co

Unscented Co was founded by a visionary entrepreneur in 2016, with the goal of offering a complete line of unscented home and body care products. Based on the principle that powerful cleaning can be free of fragrances, Unscented Co believes in redefining the notion of clean by offering exclusively all-natural products. The company's unique approach to packaging is designed for conscious living, allowing customers to refill their bottles at home or in-store, thereby significantly reducing their collective plastic footprint. Unscented Co is a Certified B Corporation, committed to meeting the highest standards of verified performance, transparency, and accountability, taking into account workers, the local community, and the environment. With a mission to redefine success in business, Unscented Co is the perfect choice for those seeking a cleaner, more sustainable lifestyle.

Unscented Co shoppers are eco-conscious individuals who seek unscented, all-natural home and body care products. They appreciate the brand's commitment to reducing plastic waste and its status as a Certified B Corporation.

• Customers love the convenience of the refill bags and appreciate the unscented soap.
• Many customers appreciate the eco-friendliness of the packaging and the lack of harsh chemicals in the products.
• Customers rave about the effectiveness of the shampoo, conditioner, and lotion in repairing and moisturizing dry skin and hair.
• Customers appreciate the lack of fragrance in the products, which is particularly helpful for those with sensitivities.
• Several customers note that the products are long-lasting and good value for the money.
• Customers appreciate the customer service and responsiveness of the company in addressing any issues or concerns with damaged products.

• The products did not meet the customer's expectations and were not effective.
• The packaging was difficult to use and resulted in wasted product.
• The product quality was poor and did not last as long as expected.
• The customer experienced negative side effects or reactions to the product.

Unscented Co's shipping policy varies depending on the location of the customer. For orders within Quebec and Ontario, delivery can be expected within 1-3 days, while the rest of Canada can expect delivery within 2-5 days. United States orders should allow 4-5 business days for delivery. Canadian orders will be shipped by UPS or Canada Post, while United States orders will be shipped by UPS. Shipping prices for Canadian orders range from $6-$20 CAD depending on the value of the cart, with free shipping available for orders over $95 CAD. For United States orders, shipping prices range from $10-$20 CAD depending on the cart value, with free shipping available for orders over $75 USD. Customers with remote or airstage locations may incur additional shipping fees, but the brand offers a solution to make these costs more affordable.

Unscented Co's return policy states that products purchased online and shipped are final sales and cannot be exchanged or returned. However, if a product is damaged or there is an order error, customers have up to 5 days from the moment they received the package to contact customer service for an exchange or return. If the error was made by the customer, shipping costs on returns are the responsibility of the user and are not refundable. Certain items cannot be returned, such as perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards. If a return is approved, customers will be automatically refunded on their original payment method, but it may take some time for banks or credit card companies to process and post the refund. If a customer needs to cancel an order, they should contact customer service as soon as possible, but once the order moves into the processing stage in the warehouse, it may no longer be possible to cancel it.