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Turtle Beach
Turtle Beach delivers a wide selection of industry leading, award-winning gaming headsets. Our sole mission is to help every player play their best - at every level in every game. It's why we do everything we do - from the science behind our audio technologies to the precision that goes into our designs, engineered to deliver the ultimate gaming experience.
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DTCetc Score
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Turtle Beach is the leading brand in gaming audio. With over 40 years of experience in creating high-quality audio-related products, Turtle Beach has continuously raised the standard of quality and innovation in the industry. They pioneered the first console gaming headset in 2005 and have since designed innovative, best-in-class products that cater to gamers of all levels. Turtle Beach believes that the better you can hear, the better you play, and their gaming headsets deliver amazing sound, comfort, features, and functionality that gamers want. Whether you're a casual player or an esports pro, Turtle Beach has the perfect headset for you, providing a competitive edge that will help you win more.
Turtle Beach customers are gamers of all levels who value high-quality audio products that enhance their gaming experience. They appreciate the brand's continuous innovation and commitment to creating best-in-class gaming headsets that deliver amazing sound, comfort, features, and functionality.
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Here's what shoppers have to say:
- The sound quality is crystal clear and the headset is comfortable to wear with eyeglass friend relief in the ear cuffs.
- It is a great value for the price and a good choice for a first headset.
- The cooling technology keeps the headset comfortable to wear for extended periods of time.
- The shipping is fast and reliable.
- The Turtle Beach headphones are high quality and a favorite on the market.
- The audio has many options, including superhuman hearing which allows for hearing footsteps and reloading before other players.
Cons
- The quality of Turtle Beach products is inconsistent and may not meet expectations
- Customer support may not be effective in resolving issues with products
- Some Turtle Beach products may have technical issues that are not resolved in a timely manner
- There have been reports of multiple faulty products and replacements
Turtle Beach offers shipping within the United States of America and certain foreign territories. Shipping options include USPS for parts and accessories under 1lb, ground shipping for $9.99 or free on orders over $39, expedited 2-day air for $22.00 (excluding VelocityOne Flight which is $35), and priority/overnight 1-day air for $43.00 (excluding VelocityOne Flight which is $55). Orders are typically processed within 1-2 business days, but delivery times may vary depending on product availability and shipping method selected. Please note that weekend days and holidays are not considered when calculating delivery dates. Customers are responsible for ensuring that someone is available to receive their package to avoid additional return shipping fees. Turtle Beach is not liable for any loss, damage, or penalty resulting from any delay in shipment or delivery.
Turtle Beach offers a 30-day return policy for products purchased directly from their website. Customers must return products in their original, undamaged packaging to be eligible for a full refund. To request a refund, customers must email sales@turtlebeach.com with their order number in the subject line. Turtle Beach will issue a Return Merchandise Authorization (RMA) number and provide further instructions. The RMA expires after 20 days, and customers are responsible for shipping products back to Turtle Beach via a traceable method. Original shipping fees are non-refundable. Turtle Beach will pay for return shipping only in cases of damaged/defective products or order errors. Products not purchased on TurtleBeach.com are not eligible for return under this policy. There is no information available on how long it takes the company to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience
Gamers of all levels
Stereotype
Gamer
Pricing Rating
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Sustainability Score
60
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100
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Quality Score
70
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100
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DTCetc Score
67
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100
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