Tracksmith

Tracksmith is an independent running brand founded in 2014 and is dedicated to honoring the Amateur Spirit of running and supporting the Running Class. Tracksmith offers a range of well-considered and authentic products for training, racing, and rest days. The brand's logo, the hare, represents the runner's spirit of survival and quick-wit. Tracksmith is a challenger brand that relies on its ingenuity to produce the highest quality running apparel on the market. The company's first permanent retail store, the Trackhouse, is located in Boston's Back Bay and serves as a community hub for runners. Tracksmith believes in the meritocracy of racing and the profound physical and mental demands of training and racing that lead to a richer and more thrilling life.

Tracksmith customers are dedicated runners who value high-quality running apparel that honors the Amateur Spirit of running and supports the Running Class. They appreciate the brand's commitment to authenticity, ingenuity, and the meritocracy of racing, which leads to a richer and more thrilling life.

• Fast delivery, arriving earlier than expected
• High-quality products that justify the price
• Exceptional fit and softness of the clothing
• Great customer service, with quick response times
• Stylish and functional running gear that performs well during races
• Efficient delivery to the UK without customs forms

• The website could use improvement.
• Tracksmith's inventory management needs work.
• Their communication regarding out of stock items could be better.
• Customers may experience frustration with availability of sizes and items.

Tracksmith offers worldwide shipping to almost any location. Customers should select the appropriate country experience on the brand's website. International orders are subject to customs, duties, brokerage, and other fees, which are automatically applied at checkout. Customers who purchase from the USA website to an international location may be subject to additional fees upon delivery. These fees are the responsibility of the customer and must be paid to release the package from customs. If a country is not listed at checkout, customers can contact Tracksmith's customer support for assistance. The brand does not provide any information about shipping prices or deals for purchases over a certain amount.

Tracksmith offers a return and exchange policy for domestic orders within the US. Customers can start a return or exchange by visiting https://returns.tracksmith.com. Exchanges and instant credit are only available once per purchase. Gift returns are also available for US orders. For international orders, customers can process a return by visiting https://tracksmith.intelligentreturns.net. However, due to system limitations, there is no exchange option available for international orders. Customers must place a new order for new items. There is no information on the time limit to return an item or how long it takes to process a return. It is important to note that some items may not be eligible for return.