TOMS
TOMS is a socially-conscious brand that offers comfortable and stylish shoes, with a commitment to giving back to communities in need. With their One for One® model and grassroots good initiatives, customers can feel good about their purchase while supporting a more equitable tomorrow.
In the wild
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The story
TOMS is a direct-to-consumer footwear brand offering shoes across women's, men's, and kids' categories including espadrilles and sandals. The brand operates a rewards program called TOMS Rewards that provides members with exclusive perks and free shipping.
TOMS serves women, men, and children looking for casual footwear.
The DTCetc bottomline
What customers say
"I have arthritis in my feet which makes many shoes uncomfortable. I can wear Toms comfortably"
TOMS receives strong praise for comfortable shoes, excellent customer service, fast shipping, and easy returns/exchanges.
Popular products
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10 TOMS shipping policy
Orders are processed and shipped Monday through Friday within 1 to 3 business days of the order date. Shipping costs vary based on carrier rates and current promotions, with available methods depending on shipping address and order size.
TOMS return policy
30-day return window
Returns are accepted for 30 days with options for free store credit returns, free exchanges, or refunds with a $4.99 restocking fee. Final sale items cannot be returned.
