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TOMS
TOMS is a socially-conscious brand that offers comfortable and stylish shoes, with a commitment to giving back to communities in need. With their One for One® model and grassroots good initiatives, customers can feel good about their purchase while supporting a more equitable tomorrow.
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TOMS is a socially-conscious brand founded by Blake Mycoskie in 2006. They specialize in comfortable and stylish shoes, particularly the classic Alpargata, which has become an iconic shoe for the brand. What sets TOMS apart is their commitment to giving back to communities in need. For every pair of shoes sold, TOMS gives away a pair to someone in need, and they have expanded their giving to support larger health, education, and community development programs through strategic partnerships. Since their inception, TOMS has positively impacted over 100,000,000 lives. Recently, they have evolved their impact model to commit 1/3 of profits for grassroots good, supporting people building equity at the local level and driving progress from the ground up. By choosing to wear TOMS, customers can feel good about their purchase and know that they are contributing to a more equitable tomorrow.
TOMS customers are socially-conscious individuals who appreciate comfortable and stylish shoes while also wanting to contribute to a more equitable world. They value the brand's commitment to giving back to communities in need and the impact they have made through their charitable efforts.
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Here's what shoppers have to say:
- Quick and easy replacement order with discount honored
- Excellent customer service, quick response and replacement for damaged boots
- Helpful customer service with quick refund or replacement for worn-out trainers
- Favorite shoes, easy to speak to a person in customer service
- Pleasant experience, friendly customer service, and quick to answer questions
Cons
- Customer service needs improvement, with a lack of accountability and care for customer issues.
- Supply chain could be better, with long wait times for restocking and unhelpful responses from customer service.
- Shoe quality may be decreasing, with reports of durability issues after a short period of use.
TOMS offers free shipping on all orders placed on their website for a limited time. This offer is valid only for orders shipped to the contiguous United States with UPS Standard Shipping to one shipping address. It excludes orders that contain only gift cards or e-gift cards. Choosing any shipping method other than UPS Standard Shipping may result in normal shipping and handling charges. This offer is not valid on shipments to Alaska, Hawaii, international shipments, or other shipments outside the contiguous United States. There is also free shipping available for Goodest members in the TOMS Rewards program for one year. However, this offer does not apply to gift cards and is only valid on orders shipped to the contiguous United States with UPS Standard Shipping to one shipping address. International shipping information is not available at this time.
TOMS offers free returns for customers who purchase items directly from their website within the contiguous United States. The items must be unworn, unwashed, and unaltered, and must be returned within 30 days of the order date. Customers should factor in the shipping time for the carrier to send the item back to TOMS' warehouse in Mira Loma, California. Gift cards and items marked "All sales are final - No returns" are not eligible for return or exchange. TOMS does not provide information on how long it takes to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
95
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This brand offers products that are on the pricey side.
Quality Score
85
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100
This brand offers products that are on the pricey side.
DTCetc Score
94
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100
This brand offers products that are on the pricey side.
Target Audience
Socially-conscious consumers
Stereotype
Socially-conscious
Pricing Rating
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Sustainability Score
95
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Quality Score
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100
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DTCetc Score
94
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100
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