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Tentree
Tentree is a Canada-based ecofriendly apparel retailer that sells men's, women's, and children's Clothing. Tentree offers outside products for those who identify with the outdoors, but are not defined by them. Respecting and caring for the Earth is the top priority for Tentree, because of that for each product sold, they plant ten trees .
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Tentree is a sustainable clothing brand founded in 2012 by David Luba and Kalen Emsley. They offer a wide range of eco-friendly clothing and accessories, all made with an Earth-First approach. For every item purchased, Tentree plants ten trees in communities around the world, supporting reforestation efforts and providing planting jobs. The brand uses only organic or recycled materials for their products, such as TENCEL™ lyocell, organic cotton, and REPREVE® recycled polyester, to minimize waste water and emissions. Tentree also ensures that their partner factories meet ethical labor standards, providing safe and fair working conditions for their workers. As a certified B Corporation and Climate Neutral brand, Tentree is committed to sustainable practices and making a positive impact on the planet.
Tentree patrons are environmentally conscious consumers who prioritize sustainable clothing and accessories. They support the brand's Earth-First approach, reforestation efforts, and commitment to using organic or recycled materials.
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Here's what shoppers have to say:
- Customers love Tentree's high quality and comfortable products
- The brand has outstanding customer service, with representatives going above and beyond to help solve issues
- Tentree's commitment to sustainability and planting trees is a major draw for customers
- Many customers appreciate the eco-friendly and socially responsible nature of the brand
Cons
- The quality of the products does not meet the price point.
- The value of mystery bags is questionable, with items that may not fit or match personal preferences.
- The customer service experience is lacking in transparency and efficiency.
- The return policy is confusing and may result in unwanted gift cards instead of refunds.
- The website lacks clarity on final sale items and charges high fees for returns.
- The company's claim of free exchanges is misleading due to shipping fees.
- The website and customer support may not provide a satisfactory user experience.
Tentree offers both standard and express shipping options. International shipping is available for an additional flat rate fee of $30, with delivery to select countries including Australia, Hong Kong SAR, Israel, Japan, Mexico, New Zealand, Singapore, South Korea, Taiwan, US Outlying Island, and United Arab Emirates. However, international orders are not eligible for free shipping promotions or offers. Customers ordering from the US site can choose to ship internationally, but will be charged the non-refundable $30 flat fee.
Tentree accepts returns of unworn and unwashed items within 30 days of purchase for Canadian and US customers. Original shipping costs and duties are non-refundable, and a $10 return label fee applies to all returns. Exchanges for a different size in the same style are free, and refunds can be issued for store credit or to the original form of payment. Refunds are issued three days after the return is delivered. Final sale items are ineligible for return or exchange. For international orders, Tentree does not offer return shipping labels but will assist with a return for refund using the customer's label. All original shipping costs are non-refundable for international orders, and exchanges are not available. Tentree offers an extended period for returns or exchanges for orders placed during the holiday season, starting on November 1st and ending on January 15th. US customers use USPS for returns, and Canadian customers use Fedex. If the customer does not live near a Fedex depot, they can email support@tentree.com to arrange a Canada Post label.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
75
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This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Eco-conscious consumers
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
90
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100
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Quality Score
75
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100
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DTCetc Score
84
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100
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