Soundboks

SOUNDBOKS is a speaker brand founded in 2015 by three high school friends. The brand started as a solution for party-goers who wanted a speaker that could withstand the wildest nights and the toughest outdoor festivals. Today, SOUNDBOKS is a global brand with over 50,000 speakers sold in over 40 countries. Their speakers are known for their durability and long-lasting battery life, making them perfect for outdoor events and parties. SOUNDBOKS is on a mission to connect a community of music lovers who value great sound quality and epic locations.

SOUNDBOKS customers are music lovers and party-goers who value excellent sound quality, durability, and portability in their speakers. They appreciate the brand's commitment to creating high-quality speakers that can withstand harsh outdoor conditions and last throughout their events.

• The customer service provided by Soundboks is excellent and goes above and beyond to listen to their customers.
• The Soundboks Go speaker is incredible and worth the investment, and the extra battery deal is a great value.
• The staff at Soundboks is helpful, courteous, and provides quick service even during holidays.
• The speakers are well worth their price and customers plan on purchasing more in the future.

• The brand's customer service needs improvement, particularly in responding to online inquiries and providing timely support.
• The Soundboks Go may not meet expectations for sound quality, despite the brand's marketing claims.
• Some customers have reported issues with receiving undelivered packages and difficulty obtaining refunds.
• There have been reports of issues with the tweeter on the Soundboks speaker after only a short period of use.

Soundboks offers standard delivery for their products to Europe and North America. The delivery time for both regions is 2-6 business days, Monday through Friday, excluding holidays. However, delivery time may be extended due to various reasons, such as Black Friday, postal/carrier delays, logistics, bad weather, or if the delivery partners are unable to access the delivery address. Soundboks provides updates on the parcel's progress, and customers can track their orders. The brand offers free shipments for all orders in the coastal US, except for Hawaii and Alaska, where a shipping cost of $100 applies.

Soundboks offers a 30-day return policy for all its products. Customers can return their SOUNDBOKS for a full refund if they are not completely satisfied. The product must be returned in its original packaging, and any damages or extra costs associated with transportation due to improper packaging will not be covered by Soundboks. The return is completely free, with no shipping or restocking fees. However, speakers that have been modified in any way or are damaged beyond normal wear and tear cannot be returned. All items, including promotional items, must be returned for a full refund to be granted. If any items are missing from the box, the customer will be charged the full retail price for the missing items. It is important to note that normal wear and tear may be accepted, but any mechanical components must be completely functional.