Solo Stove

Solo Stove is a company founded in 2010 by John Merris and Jeff Jan that specializes in creating fire pits, camp stoves, pizza ovens, grills, and accessories that help customers connect with nature and create memorable moments with their loved ones. One of the highlights of Solo Stove's products is their smokeless flame technology, which allows customers to enjoy a primal moment without the hassle of smoke. Their products are designed to help customers appreciate nature's beauty and create a good life full of good moments and good memories. As a new customer, you can trust Solo Stove to provide you with high-quality products that will help you create unforgettable experiences with your loved ones.

Solo Stove customers are nature lovers and outdoor enthusiasts who value high-quality fire pits, camp stoves, pizza ovens, grills, and accessories. They appreciate the brand's smokeless flame technology and products that help create memorable moments with loved ones. Solo Stove's clientele likely consists of individuals who want to connect with nature and enjoy unforgettable experiences in the great outdoors.

• Great packaging, shipping and design
• Easy to put together and light up
• Produces minimal smoke once lit
• Burns extremely hot and reduces everything to fine ash
• Perfect for camping and home use
• Excellent ventilation and efficient burning
• Easy to clean and store
• Impressed friends and neighbors
• No more smoke in faces or smelling like smoke
• Customer service is prompt and courteous
• Produces impressive flames
• Efficiently burns even wet wood

• Customer service could be improved
• Heat output and smoke emission could be better
• Appearance of the fire pit could be more attractive
• Durability and quality could be improved
• Product description and advertising could be more accurate
• Pricing could be more consistent across retailers
• Maintenance and portability could be more user-friendly

Solo Stove offers free standard shipping on select orders in the United States (excluding PO Boxes, Alaska, and Hawaii) with a purchase of $99 or more. Expedited shipping options are available at additional rates for 2-Day and Next Day shipping. Orders will be shipped within 2 business days, and tracking information may take 1-3 days to become available. Customized orders may take an additional 1-2 weeks. Orders shipped within the lower 48 states are estimated to arrive in 3-5 business days, while orders shipped to Alaska and Hawaii may take 1-2 weeks. International orders are estimated to arrive in 1-3 weeks, and fees are calculated at checkout. All international orders are final. Deliveries to PO Boxes are estimated to arrive in 3-5 business days, and fees are calculated at checkout. Solo Stove is not responsible for failures or delays due to circumstances outside of their control.

Solo Stove offers a hassle-free return policy for customers who are not 100% satisfied with their purchase. Customers can return their order within 30 days of when the order was shipped for a full refund back to the original payment method. The company provides a FREE pre-paid return label for any order shipped within the contiguous United States (lower 48 states). However, customers from outside the contiguous United States are not eligible for return, and all international orders are final. Returns are only accepted for products purchased from solostove.com, and not from 3rd party distributors. After 30 days, if the product has not been burned or used, the company will offer store credit only, and customers will be responsible for shipping costs for returns made past 30 days. Custom etching orders are final sale and cannot be returned. Solo Stove processes returns promptly, and customers can expect a full refund within a reasonable time frame.