ShopImpressions

Orders ship the same or next business day, or up to 3 business days during holidays, Friday afternoons, weekends, and inventory audits. Tracking is emailed once shipped and typically updates within 1 day.

ShopImpressions accepts returns for almost all items, except for final sale items such as intimates, face masks, jewelry, hats and beanies, and items marked 50% off or more at the time of sale. Items must be returned unworn, unwashed, and damage-free, with original tags attached. Shoes must be returned in their original shoe box, placed in another box or mailer bag to avoid damage during shipping. Return shipping costs are the customer's responsibility, and returns must be postmarked within 14 days of the delivery date for a refund or 30 days for store credit. Returns that do not meet eligibility requirements are subject to a restocking fee. The company processes returns within 5 business days of receipt and will notify the customer by email. To make a return, customers can submit a return request through the Customer Service Portal or send the return themselves to the provided address. International customers must use the alternative return process. ShopImpressions does not provide exchanges or holds due to limited inventory.