ShopBop

Shopbop is an online retail destination that offers a curated selection of ready-to-wear and accessories from over 1,000 established and emerging designers. The company aims to provide style inspiration and discovery for women and men, and features new arrivals, editorial content, and style guidance on a daily basis. Shopbop is known for its high-quality customer service and fast, free shipping worldwide, as well as free returns in the United States and Canada. The company is a part of the Amazon.com Inc. group of companies.

Category
Apparel
Specialty
Socials
70
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About ShopBop

ShopBop is an online retail destination that was founded in the early 2000s by Bob Lamey and Martha Graettinger that offers a curated selection of ready-to-wear clothing and accessories from over 1,000 established and emerging designers for both women and men. ShopBop prides itself on providing its customers with daily new arrivals, compelling editorial content, and style guidance. The company is known for its best-in-class customer service and is part of the Amazon.com Inc. group of companies. ShopBop is the perfect place for those looking for style inspiration and discovery.

Who Shops At Name

ShopBop customers are fashion-conscious individuals who appreciate a curated selection of ready-to-wear clothing and accessories from both established and emerging designers. They value daily new arrivals, editorial content, and style guidance. ShopBop's clientele likely consists of people who seek style inspiration and discovery while enjoying best-in-class customer service.

What customers love about ShopBop

Here's what shoppers have to say:
  • Great customer service and always authentic products
  • Shopbop is one of the best online retailers with fantastic customer service
  • Happy customers who receive their items on time and without defects
  • Amazing service for UK buyers with quick delivery and no import fees
  • Good experience with polite and clear responses from customer service
  • Shopbop has amazing service, free shipping to Canada with duties included in the final price, and great sales on designer items
  • Fast and smooth delivery to various countries, including Sweden and Greece
Cons
  • ShopBop's customer service and return policies have been criticized by some customers.
  • Returning items to ShopBop can be complicated and may result in additional costs for customers.
  • Some customers have reported issues with sizing and inaccurate information provided by ShopBop's customer service.
  • Canadian customers may face additional challenges when shopping with ShopBop due to duties and taxes.
  • There have been reports of customers receiving faulty or damaged items from ShopBop.

ShopBop's Shipping Policy

ShopBop offers free ground shipping within the United States with a guaranteed arrival of three business days or less. For faster shipping, customers can choose two-day shipping for $10 or next business day shipping for $25. Saturday delivery is also available for $30. Amazon Prime members can enjoy free two-day shipping or next business day shipping for $3.99 per item. Orders placed before 7:00pm US CT using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the indicated date. ShopBop ships to military addresses using USPS Priority Mail, but transit times vary and are not guaranteed. International shipping is restricted for items made of exotic skins and furs, and jewelry items are restricted from shipping to certain countries. Beauty products cannot be shipped outside of the United States at this time.

ShopBop's Return Policy

ShopBop offers a 30-day return policy for merchandise, including beauty products. Returns must be made within 30 days and the merchandise must not be worn, opened, used, altered, or washed. All tags must be attached and the merchandise must be returned in its original packaging. Footwear must include the original shoe box in its original condition. Shipping and handling charges are not refundable and final sale items may not be returned. Customers can start their return online within 30 days of receiving their order, and returns within 15 days are free. After 15 days, a $10 label fee per order applies if returned within 16-30 days. Returns are not accepted if dropped off beyond 30 days after delivery date. ShopBop reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Fashion-forward trendsetters

Stereotype

Fashionista

Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
70
/
100
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DTCetc Score
67
/
100
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ShopBop on Socials

View this profile on Instagram

ShopBop (@ShopBop) • Instagram photos and videos

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Cotopaxi

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Everlane

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FIGS

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