Shoe Palace

Shoe Palace is a leading athletic footwear and apparel retail chain founded in 1993 by the Mersho family. With over 160 stores located throughout the Southwest and an online retail site, Shoe Palace offers customers the Ultimate Experience in shoe and apparel shopping. The brand prides itself on its commitment to providing amazing customer service and carrying only elite shoe and apparel brands. Shoe Palace's chic and loyal clientele reflects its dedication to retail excellence. The company's culture is built on character, commitment, and ingenuity, and its staff is an extension of the Shoe Palace family. Shoe Palace also actively supports various charitable organizations, making a positive impact on the communities it serves.

Shoe Palace customers are individuals who prioritize high-quality athletic footwear and apparel from elite brands. They value excellent customer service and a retail experience that reflects their chic and loyal sensibilities. Shoe Palace's clientele likely consists of people who appreciate a company culture built on character, commitment, and ingenuity, and that supports charitable organizations within their communities.

• Shipping is fast and reliable, even for exclusive drops
• Authenticity of products is guaranteed
• Customer service is helpful and courteous

• Orders may be canceled without explanation and purchasing may be difficult
• Customer service can be unresponsive and hard to reach
• Email inquiries may go unanswered and exchanges may not be provided
• Orders may be canceled and refunds may be delayed
• Delivery and shipping may be unreliable

Shoe Palace offers free shipping for orders over $125, but this offer is only valid for the continental United States and excludes Alaska, Hawaii, and other U.S. territories. There are also exclusions for new releases and limit one product. Shipping costs vary depending on the type of item purchased, with accessories having the lowest shipping cost of $6.95 and footwear releases having the highest at $10.95. The brand does not offer international shipping or shipping to P.O. boxes, and there is no option for next day or second day shipping. Processing time is typically 0-2 business days, and shipping transit time is 1-5 business days. It is important to note that the flat rate shipping is independent of the carrier, destination, weight, packaging dimensions, or other considerations.

Shoe Palace offers a 30-day return policy for all online purchases made through their website. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original, undamaged packaging. Shoes must be returned in their original shoe box to avoid damage. All returns are subject to restocking fees. Returns received more than 30 days after the date of shipment will not be accepted. Online items can only be returned or exchanged online by following the instructions on the website. Retail items purchased in-store can only be returned or exchanged at a retail store by following in-store policies and procedures.