Saye

Saye is a sustainable footwear and apparel brand founded in 2017 by Marta, Lizzie, and Damian. Based on their commitment to providing quality, sustainable products, the team strives to facilitate a shift towards a more conscious lifestyle. Saye offers vegan products made from innovative, bio-based, recycled, and organic materials, and collaborates with factories and suppliers to develop materials, processes, and products with lower impact. The brand also promotes social consciousness and transparency, encouraging responsible consumption and building honest, long-lasting relationships. Saye's mission is to offer an alternative to the conventional footwear industry and take steps towards a better future.

Saye customers are environmentally and socially conscious individuals who value quality, sustainable footwear, and apparel. They appreciate the brand's commitment to using innovative, bio-based, recycled, and organic materials and promoting responsible consumption. Saye's clientele likely consists of people who want to support brands that contribute to a more sustainable and conscious lifestyle.

• Customers love the quality, comfort, and style of Saye shoes.
• Delivery is efficient and fast, even for international orders.
• Customer service is helpful and responsive.
• Exchange and return processes are easy and convenient.
• Customers appreciate Saye's commitment to sustainability and ethical manufacturing.

• Expensive return fees that are not clearly stated during checkout.
• Inconsistent customer service, with some customers reporting unhelpful representatives.
• Unexpected customs taxes for international shipping that are not communicated clearly.
• Poor quality shoes with doubts about longevity.
• Brand appears to prioritize Instagram marketing over customer satisfaction.

Saye offers free shipping for all sneaker orders. However, for orders under the minimum order value for free shipping, shipping costs will apply. The shipping costs vary depending on the country. Saye ships to several countries in Europe, Asia, America, and Oceania. Unfortunately, they do not ship worldwide at the moment. Customers are responsible for the veracity of the address information provided. Transit time can vary from 2-5 business days within the European Union and 3-8 business days outside of the European Union. During high-demand seasons, these lead times may vary. Saye does not cover customs fees, and customers may need to pay additional import, customs, or customs duties if they placed an order from outside the EU. In case of an error in the address, the customer will be responsible for the shipping cost that a second delivery may incur.

Saye has a 30-day return policy for all unused products, except for socks, accessories, and cleaning kits. Customers can choose between a refund, exchange, or store credit. To initiate a return or exchange, customers can follow the instructions provided on the website. Return shipping costs will be deducted from the refunded amount. Exchange fees cover restocking and handling. Socks cannot be exchanged, and cleaning kits cannot be exchanged or refunded. Saye processes refunds within 14 days of receiving the returned package.