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Satechi
Satechi is a leader in sleek and affordable tech products and accessories. Their commitment to design is evident in their charging accessories, computer peripherals, and smart home products, all available in over 10,000 stores worldwide.
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DTCetc’s Take
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Satechi, founded in 2005 by a group of tech enthusiasts that has become a leader in providing sleek and affordable tech products and accessories. From their initial focus on Type-C products, Satechi has expanded their product line to include a variety of charging accessories, computer peripherals, and smart home products. Their commitment to design is evident in their products, which offer top-notch functionality and a modern feel. With their products available in over 10,000 stores worldwide, Satechi is dedicated to enabling creativity and productivity for customers of all levels.
Satechi customers are tech enthusiasts who value sleek and affordable tech products and accessories, ranging from charging accessories to computer peripherals and smart home products. They appreciate the brand's commitment to design and top-notch functionality. Satechi's clientele likely consists of people who want to enhance their productivity and creativity with modern, reliable technology accessories.
Products powered by Next Big Shop - get real time product and sales insights on any Shopify store.
Here's what shoppers have to say:
- Amazing after sale service
- Quick and highly responsive customer support
- Polite, clear, and receptive staff
- Worry-free experience with purchasing from Satechi
- Excellent support and good products
Cons
- Satechi's customer service policies could be improved to better serve their customers.
- Some customers have reported issues with the durability and quality of Satechi's products.
- There have been reports of slow response times and unhelpful customer support from Satechi.
- Some customers have experienced discrepancies between the advertised color of Satechi's products and the actual color received.
- There have been reports of Satechi's dongles and adapters breaking after minimal use, with limited support available for customers experiencing issues.
Satechi ships orders within two business days. Shipping rates are automatically generated based on the item's weight and delivery location. International orders may be subject to import taxes, customs duties, fees, and/or VAT levied by the destination country, which the customer is responsible for paying. Satechi cannot be held responsible for delays in shipping caused by external factors, lost or damaged packages. International orders will not be refunded for failure to pay import duties, taxes, or fees. Satechi is required by law to declare an accurate commercial value on all non-U.S. shipments.
Satechi offers a 30-day return policy for items purchased from their brand. Customers must contact the company with their order number to receive a Return Authorization Number (RMA) before returning any items. Returns without a valid RMA will not be refunded. Refunds will be applied to the original method of purchase, and shipping costs are non-refundable. Items must be in new condition, including all accessories and packaging. Satechi provides a free return shipping label for customers in the US. However, international orders will not be refunded for failure to pay import duties, taxes, or fees. Refunds are limited to the total amount paid.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
40
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100
This brand offers products that are on the pricey side.
Quality Score
60
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100
This brand offers products that are on the pricey side.
DTCetc Score
45
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100
This brand offers products that are on the pricey side.
Target Audience
Tech enthusiasts, design-conscious, productivity-seekers
Stereotype
Tech-savvy
Pricing Rating
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Sustainability Score
40
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100
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Quality Score
60
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100
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DTCetc Score
45
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100
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