Rent the Runway
Rent the Runway is a designer fashion rental service founded in 2008 by Jenn Hyman and Jenny Fleiss. Featuring notable brands like Phillip Lim, Giambattista Valli, and Polo Ralph Lauren, it allows customers to access designer clothes and accessories at a fraction of the retail price.
The story
Rent the Runway is a fashion rental service founded in 2009 that offers designer clothing and accessories available to rent, wear, and return or keep. The service provides access to a large selection of styles described as a 'Closet in the Cloud' at a fraction of retail cost.
The service is designed for women.
The DTCetc bottomline
What customers say
- Access to designer styles at a fraction of the cost
- Large selection of trends, colors, and prints available
- Option to rent, return, or keep items
- Contributes to a more sustainable fashion future
- Saves time and money on getting dressed
Rent the Runway shipping policy
Rent the Runway is currently only available in the United States and offers a variety of shipping options. For domestic customers, standard shipping costs $10, Manhattan same day delivery is $10, non-Manhattan next day delivery is $10, Manhattan Saturday delivery is $10, and non-Manhattan Saturday delivery is $35. Customers can track their orders using the ‘order tracking’ link on each item they’ve requested and orders will ship 1-2 days before the rental date begins. There are no international shipping options.
Rent the Runway return policy
Rent the Runway allows customers to return their items either online or in-store. Customers must package their rentals in the reusable bag it was sealed in and they are provided with free two day shipping for returns. Intimates are not refundable or exchangeable and members can return as many pieces as they want when they want with Unlimited Swaps. Returns must be made within the specified time limit and the company typically processes returns within two business days.
