Pond Copenhagen

Pond Copenhagen is a swimwear brand founded in Copenhagen by a team of passionate individuals. With a focus on the emerging urban dipping culture, Pond Copenhagen offers a range of swimwear that breaks away from norms and traditions. Designed for the new generation of urbanites, their swimwear reflects the joy and freedom of dipping in the city, year-round. Combining Scandinavian simplicity with urban aesthetics, Pond Copenhagen creates functional and durable pieces tailored for modern, confident city dwellers. All of their items are crafted with premium recycled materials in Portugal, showcasing their commitment to responsible production practices. With a careful approach to production, Pond Copenhagen manages their inventory in small batches to prevent overproduction and reduce their overall impact. Discover the joy of urban dipping with Pond Copenhagen.

Pond Copenhagen appeals to the new generation of urbanites interested in urban dipping culture and unconventional swimwear. City dwellers who value Scandinavian simplicity, urban aesthetics, and responsible production practices would find the brand's offerings appealing. This includes those who embrace the joy and freedom of urban swimming and prioritize using recycled materials.

• Great products, excellent customer service.
• The swim briefs are comfortable, flexible, and durable.
• The design and details of the swimwear are well thought out.
• Shipping and sizing instructions were smooth and helpful.
• The swimsuits have a great cut and style, providing more coverage where needed.
• The delivery was quick and the product quality is high.
• The customer service is comprehensive and helpful.
• The people behind the brand are passionate and the company is worth supporting.
• The product is delivered in recyclable packaging.
• The swim briefs are the best fitting swimwear owned by customers.

• Orders may not be received due to disorganization and items being sent to the wrong address, with no refund provided.
• Pre-ordered items may not be shipped in a timely manner, causing disappointment and the likelihood of missing out on wearing them for the intended season.
• The recommended sizes for swimwear may not always be accurate, resulting in potentially unflattering appearances.

Pond Copenhagen offers two shipping options for their customers. The standard shipping option is free of charge and is provided through the local postal service. However, this option does not include tracking. The delivery times for standard shipping vary depending on the destination, with Denmark having a 2 working day delivery time, the US, Australia, and the rest of the world having a delivery time of over 3 weeks, and the EU, UK, Sweden, and Norway having a delivery time of over 2 weeks. It is important to note that local customs clearance times can vary and may cause delays.

For customers who prefer a faster and fully tracked shipping option, Pond Copenhagen offers UPS Express Shipping. The rates for this service are calculated at checkout. The delivery times for UPS Express Shipping are 1-3 working days for the US, Australia, and the rest of the world, and 1-5 working days for the EU, UK, Sweden, and Norway.

In terms of taxes and duties, orders up to $800 in the United States are free of any import VAT or duties. For the EU and selected countries, including the European Union, Australia, Canada, Norway, Switzerland, and the United Kingdom, taxes and duties are included in the final price and customers will not incur any extra charges. In the United Kingdom, sales VAT is included, and any import VAT or duties are also covered by Pond Copenhagen. For countries outside of the EU, customers may be liable to pay tax and duty upon receiving their package, as Pond Copenhagen ships these orders as Delivery Duty Unpaid (DDU). The exact cost of taxes and duties is imposed by the destination country and Pond Copenhagen does not cover these charges.

Pond Copenhagen offers a generous refund policy, allowing customers to return their purchases for a full refund within 30 days of receiving the product. To initiate a return, customers must contact the company with their order number and reason for return. Once the return is registered, customers will receive a pre-paid return shipping label. It is important to note that all returned products must be unworn, unwashed, and neatly folded in the original packaging with all tags attached. Customers must ship their return parcel back to Pond Copenhagen within 7 days of receiving the return shipping label. The original shipping costs will not be refunded. Unfortunately, Pond Copenhagen does not offer exchanges. The return address for all products is Pond Cph ApS, Rudolph Berghs Gade 39, 2., 2100 København Ø, Denmark.