Pact Organic

Pact Organic is a United States-based sustainable apparel retailer that sells men's and women's Clothing. Pact Organic aims to provide sustainable fashion for the whole family. Every product made at Pact Organic is made with organic cotton in a fair trade factory to ensure high-quality pieces that are also eco-friendly.

Category
Apparel
Specialty
Socials
80
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable
Non GMO

DTCetc’s Take

About Pact Organic

Pact Organic was founded in 2009 by Jeff Denby and Jason Kibbey with a mission to change the fashion industry for the better. Pact Organic is committed to using non-GMO organic cotton in a transparent supply chain that improves the lives of farmers and workers. Their super soft everyday apparel is not only comfortable to wear, but also ethically made. You can feel good about purchasing from Pact Organic knowing that the planet and the people involved in the production process always come first.

Who Shops At Name

Pact Organic customers are eco-conscious individuals who prioritize ethically made clothing with a transparent supply chain. They appreciate non-GMO organic cotton and the brand's commitment to improving the lives of farmers and workers.

What customers love about Pact Organic

Here's what shoppers have to say:
  • Pact offers beautiful, sustainable clothing that is in harmony with the environment
  • Orders are delivered quickly with minimal environmental footprint in packaging
  • Excellent customer service that handles issues gracefully
  • The quality of Pact's clothing is excellent and comfortable, especially their cotton underwear
  • Customer service for returns and exchanges is seamless
  • Pact's customer service is outstanding and goes above and beyond to fix any issues
Cons
  • Technical issues have been reported on the website, causing problems with ordering and payment confirmation.
  • Customer service has been reported as unresponsive and unhelpful in resolving issues.
  • Shipping and delivery issues have been reported, with some orders not being received or returned without notification.
  • International customers have reported unclear information about return fees and inconsistent sizing.

Pact Organic's Shipping Policy

Pact Organic processes orders within 2 business days. Standard shipping for packages to the Continental US are shipped via DHL eCommerce, with final delivery via USPS or via FedEx. Shipping costs for standard shipping are $5.00 for orders below $50, while orders above $50 get free shipping. For expedited shipping, orders below $50 cost $3.00 while orders above $50 cost $8.00. International shipping is available for orders over 125 USD, with free shipping for orders above 125 USD and a shipping cost of 14.00 USD for orders below 125 USD. All international orders will be shipped via DHL, but delivery timing cannot be guaranteed due to customs clearance.

Pact Organic's Return Policy

Pact Organic offers a hassle-free return policy for their clothing. Customers can return or exchange any unworn, unwashed, and in original packaging items within 60 days of purchase. The brand offers two easy methods for returns: drop off at a Happy Return Bar location or print a label at home and drop off with FedEx. There are no box or label requirements for the Happy Return Bar option.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
86
/
100
This brand offers products that are on the pricey side.
Target Audience

Eco-conscious, ethical, transparent

Stereotype

Stereotype: eco-conscious

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Sustainability Score
85
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100
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Quality Score
80
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100
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DTCetc Score
86
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100
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Pact Organic on Socials

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