North-89

North-89 is a Scandinavian footwear brand founded in 2016 by a team of passionate individuals. Based in Stockholm, at the heart of Scandinavia, North-89 draws inspiration from the region's distinct weather conditions to create functional and stylish sneakers. Handmade in a family-owned factory in Portugal, using the finest Italian leathers and innovative materials, North-89's footwear is designed for an active lifestyle. With a focus on quality, functionality, and comfort, North-89 strives to deliver footwear that combines Scandinavian design with constant development and progression. Whether you're braving the elements or simply looking for a stylish and comfortable pair of sneakers, North-89 has you covered.

North-89 is designed for customers who appreciate Scandinavian design and are seeking functional, stylish sneakers suitable for active lifestyles. This includes urban explorers, fashion-conscious individuals, and those who want quality footwear handcrafted from fine materials. North-89’s focus on innovation and comfort would attract a wide audience looking for practical yet trendy shoes.

• The sneaker is great and the customer plans to buy from North-89 in the future.
• The customer loved the product and had a smooth experience with their purchase.
• The shoes are comfortable, classy, and can be worn with both formal and casual outfits.

• The shoes have a tendency to break easily and customer service is unhelpful.
• Both the shoes and customer service are of poor quality.
• Shipping and customer service responses are often delayed.
• There are sometimes traces of glue on the shoes.
• Customer service is unresponsive and does not offer refunds.
• There have been instances where customers received the wrong model of shoes and did not receive a response from customer service.
• Some customers have not received a refund after returning an item.
• Customer service is unprofessional and does not take responsibility for their mistakes.
• Reviews are not featured on their website.
• Customers have experienced delayed shipping, received the wrong size, and did not receive a response from customer service.

North-89 offers a shipping policy that ensures customers receive their orders in a timely manner. Orders are packed and shipped within 48 hours from ordering, Monday to Friday morning. However, please note that the warehouse is closed on weekends. Delivery time within the EU is 2-4 working days after the package has left the warehouse, while delivery time to the rest of the world is 3-5 working days. Customers within the EU will have taxes calculated at the checkout, but outside of the EU, orders are shipped Delivery Duty Unpaid (DDU), meaning that taxes and duties are excluded from the final price. It is important to note that North-89 does not cover any taxes, duties, or related charges, and customers will be responsible for any local taxes and import duties. Unclaimed or refused packages will incur a 25€ deduction on the refund. Unfortunately, there is no information available regarding shipping prices, costs, or any shipping deals for purchases over a certain price.

North-89 has a straightforward return policy that allows customers to easily return their purchases if needed. To initiate a return, customers are required to send an email to info@north-89.com with their order number. Upon approval, the company will provide a pre-paid return label for the return shipment. However, it is important to note that North-89 charges a small fee for returns as part of their commitment to reducing their environmental footprint. The refund amount will be the full purchase price minus the return fee.

The product being returned must be in its original condition and unused. This means that the product should not have been worn or used in any way. To ensure the safe return of the product, it is recommended that customers try on the shoes on a carpeted surface to prevent any marks or scratches. The shoes must be returned in their original box, along with any extra shoe laces, and double boxed. Failure to comply with these return requirements may result in the inability to process the refund.

North-89 provides different return costs based on the location. The return costs are €8 for Sweden, €15 for Europe, $35 for the USA, and €35 for worldwide returns. It is important to note that unclaimed or refused packages will incur a deduction of €40 on the refund.

Once the return has been delivered to the warehouse, it will take approximately 2-4 business days for the return to be processed and approved. After the return has been approved, the refund will be issued, minus the return shipping costs.

It is not specified if there is a time limit to return an item, so customers should reach out to North-89 for further clarification on this matter. Additionally, the information provided does not mention any restrictions on specific items that cannot be returned. Therefore, it can be assumed that all items are eligible for return as long as they meet the specified return requirements.