Neighborhood Goods

Neighborhood Goods is the modern department store that's reshaping physical retail. With a curated selection of exciting brands, it's the go-to for a unique shopping experience.

Category
Apparel
Specialty
Socials
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Neighborhood Goods

Neighborhood Goods is a modern department store that was founded in 2018 by Matt Alexander and Mark Masinter. The company is reshaping the idea of physical retail to create a new culture around shopping. At Neighborhood Goods, customers can expect to find a curated selection of the most thoughtful, modern, and exciting brands, regardless of size or budget. The company prides itself on working with a world-class mix of brands and partners, such as Droese Raney Architecture and AZIONE, to create a unique shopping experience.

Who Shops At Neighborhood Goods

Customers looking for a modern, curated shopping experience featuring thoughtful and exciting brands shop at Neighborhood Goods. They appreciate the company's innovative approach to physical retail and its commitment to creating a unique shopping atmosphere.

What customers love about Neighborhood Goods

Here's what shoppers have to say:
  • The store has a variety of goods and always seems to have new brands.
  • There are frequent free high-quality events.
  • Excellent and knowledgeable customer service.
  • The concept is interesting and there is always something new going on.
Cons
  • Customer service needs improvement.
  • Prices may not be competitive.
  • Issues with exchanges and refunds have been reported.
  • Management could be more professional.
  • Quality of items may not match the price point.

Neighborhood Goods's Shipping Policy

Neighborhood Goods is a brand that offers free domestic shipping and returns for their products. They typically use USPS or UPS to ship orders, and most orders are shipped within 24 hours between Monday and Friday. For orders over $49, customers can enjoy free shipping while a flat fee of $5 per shipment is charged for orders below $49. Expedited and same-day shipping are also available, as well as free store pickup. Local customers can also take advantage of on-demand shipping via Postmates, as well as in-store and curbside pickup.

Neighborhood Goods's Return Policy

Neighborhood Goods offers free returns on full-priced items purchased online or in-store within 21 days of purchase, as long as the item is unused. Sale items are final sale and cannot be returned or exchanged. It is important to note that the company does not cover shipping costs or additional duties and fees charged for international returns. Returns made in-store can take up to 2 business days to process. If a customer received the wrong item in their shipment, they should contact the company as soon as possible. Some brands may be final sale in-store and online, and this will be clearly marked.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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60
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
65
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100
This brand offers products that are on the pricey side.
DTCetc Score
52
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100
This brand offers products that are on the pricey side.
Target Audience

Modern, thoughtful shoppers

Stereotype

Trendsetter

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Sustainability Score
50
/
100
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Quality Score
65
/
100
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DTCetc Score
52
/
100
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Neighborhood Goods on Socials

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