Mansur Gavriel

Mansur Gavriel is a luxury handbag and shoe company founded in 2012 by Rachel Mansur and Floriana Gavriel. The company is based in LA and produces high-quality products with the finest leathers available, and has been featured in Harper’s Bazaar, The Cut, and Glamour. They have four core values that make up their mission: “COLOR is our language, NATURE is our guide, ART is our muse, and CRAFT is our foundation.” The company offers a range of bags and shoes, and also provides free express international shipping and free 30-day returns.

Mansur Gavriel's target customers are individuals who value luxury, craftsmanship, and high-quality materials in their handbags and shoes. They resonate with the brand's mission and core values and appreciate the convenience of free express international shipping and free returns.

• Mansur Gavriel products have excellent quality and a wide range of colors.
• The brand offers a great accessible luxury product with a beautiful “aging well” quality leather.
• Consumers love the design and quality of the black/red bucket bag.

• The quality of Mansur Gavriel products is inconsistent and not worth the high price point.
• The customer service experience with Mansur Gavriel is lacking and unresponsive.
• Mansur Gavriel's designs are not innovative and lack creativity.

Mansur Gavriel offers free ground shipping through FedEx for all orders placed with a US address, including Puerto Rico. Express overnight shipping can be requested for a flat rate of $50. Orders placed before 1 pm (EST) will be shipped within 2-3 business days, and customers can check on their order status by logging into their Mansur Gavriel account. Ground shipping to the US typically takes between 2 to 7 business days, while overnight shipping takes about 1 business day.For international orders, Mansur Gavriel offers free express shipping using DHL, though they do not ship to PO boxes. There are some countries that will have duties and taxes incorporated into the final price. Shipping times for international orders vary depending on the country, but typically take up to 7 business days. For purchases over $500, there is free international express shipping.

Mansur Gavriel offers returns on full-priced merchandise that is unused and in its original packaging within 30 days of purchase. Items marked down 30% from their original price are final sale and therefore not eligible for return, nor are items that are damaged, scratched, or not in their original packaging. To return an item, US customers can submit a return request through the Returns Portal on the brand’s website and will be provided with a free shipping label and return authorization along with detailed instructions. International customers have to send in a return request using the International Returns Portal on the brand’s website and will receive a prepaid return label and authorization. A $25 fee is deducted from returns on all international orders. Refunds take between 4-7 days to process once the item is received by the warehouse. Domestic exchanges are available for customers based in the US, but international exchanges are unavailable.