KOIO

KOIO is a direct-to-consumer footwear brand. The company offers an accessibility statement and customer support for accessibility-related questions.

Customers who value luxury and high-quality materials would find KOIO useful. These customers are typically looking for unique and stylish products that make a statement. They are willing to invest in products that are well-crafted and made to last. KOIO aligns with these customers' values by offering handmade sneakers that are made with the finest materials. The brand's attention to detail and commitment to quality ensures that customers receive a product that is both stylish and durable. Additionally, customers who prioritize supporting small businesses and local artisans would appreciate KOIO's commitment to craftsmanship and its New York City roots. Overall, KOIO is a great choice for customers who want to invest in a luxury product that is both stylish and well-made.

• Extended holiday return window through January 11th, 2026 for orders placed November 14th-December 31st
• Checkout+ membership option ($7.98) waives the $14 return/exchange shipping fee
• Exchanges available for items with 25% or more discount
• Store credit option available for returns and exchanges
• Customer support available at [email protected] for fit adjustments and sizing help

Koio offers free domestic shipping within the United States (excluding Alaska, US Territories, and Hawaii). Standard delivery times range from 3-7 days and express shipping is available for $15 with delivery in 2-3 business days. Overnight shipping with one business day is available for an additional $25. For international shipping, costs vary according to the country destination.

Orders have a 14-day return window; after this period, refunds are not available but exchanges or store credit are offered until January 11th, 2026 for holiday orders. A $14 shipping and processing fee applies to all returns and exchanges unless Checkout+ is purchased at checkout. Items discounted 25% or more are exchange-only and cannot be refunded. International orders cannot be exchanged and must be returned for a refund before placing a new order.