Jaded London

Jaded London is a fashion brand founded in 2013 by siblings Jade and Grant Goulden. The brand offers a wide range of clothing and accessories for both men and women, with a focus on bold prints and unique designs. Jaded London is committed to promoting diversity and inclusivity in the workplace, and encourages its employees to seek inspiration, always improve, and build community. The brand's vision is to be at the forefront of culture, collaborating with makers and creators to inspire the world.

Jaded London appeals to fashion-forward individuals who enjoy bold prints and unique designs. The brand's customers appreciate its commitment to diversity, inclusivity, and innovation.

• Orders fulfilled and shipped promptly with high compliments for quality product and service
• Ordering was easy and Jaded London kept the customer informed every step of the way
• Amazing quality of clothes with chic design and fast delivery
• Excellent customer service with a seamless return process and timely delivery

• The prices for Jaded London's fast fashion are high
• The quality of the material/fabric used in Jaded London's clothing is subpar
• Shipping costs for Jaded London are expensive and returning items can be costly
• There have been issues with customs causing delays in delivery for Jaded London

Jaded London offers delivery services for their products. They aim to deliver all orders within the estimated delivery times, and customers should ensure that their delivery address is correct as it cannot be amended once the order has been placed. The brand does not deliver to freight forwarders or PO Box addresses. Customers in the UK can use the click and collect option, and orders over £50 are eligible for free standard delivery. Standard delivery costs £3.99 and takes 3-5 working days, while next day delivery costs £4.99 and takes 1-2 working days. Saturday delivery is available for £6.99, and customers can find the current cut off time at checkout. Next day and Saturday delivery options may be suspended at certain times of the year. The brand ships internationally, but customers are responsible for custom/import taxes, and certain countries may not be eligible for shipping due to Brexit legislation. The brand offers express shipping to the USA for $10, and orders over $150 are eligible for free express shipping.

Jaded London has a digital return form available on their e-store under the returns tab or through a provided link. Once the return has been approved, the customer will receive an email with return instructions that must be followed carefully. The original paperwork must also be included in the return parcel. The brand offers free returns through In Post and ASDA/To You with a label, but Collect+ costs £2.40 and Royal Mail is at the customer's own expense.