Indochino

Indochino is a Canada-based consumer-centric apparel retailer that sells men's Clothing. Indochino makes made-to-measure garments to ensure the perfect fit in suits, blazers, and casual wear. By offering a large range of fabrics and personalization options, Indochino helps its costumers create the perfect outfit for them.

Category
Apparel
Specialty
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Indochino

Indochino is a Vancouver-based brand that was founded in 2007 by Kyle Vucko and Heikal Gani. The brand offers custom-made suits, shirts, chinos, blazers, and overcoats for men. Indochino's unique selling proposition is its made-to-measure experiences, which provide an alternative to off-the-rack clothing at reasonable prices. Indochino has become the largest exclusive made-to-measure corporation worldwide due to its commitment to quality and affordability. Customers can select from hundreds of fabrics and design lapels, pockets, linings, buttons, and monograms. The garments are made to measure with premium fabrics, including 100% Merino Wool, various blends of Merino Wool, linen, polyester, silk, cashmere, and mohair. Indochino offers a personalized shopping experience to make the process of finding the perfect garment hassle-free.

Who Shops At Name

Indochino provides made-to-measure clothing for men, including suits, shirts, chinos, blazers, and overcoats. The brand offers an alternative to off-the-rack clothing at reasonable prices and is the largest exclusive made-to-measure corporation worldwide. Indochino provides a personalized experience, allowing customers to select from hundreds of fabrics and design details. The garments are made to measure with premium fabrics, including Merino wool, linen, polyester, silk, cashmere, and mohair. Customers who are looking for custom-tailored suits, shirts, and other clothing items would find Indochino useful. These customers look for a personalized experience, high-quality fabrics, and unique design details when making a purchase.

What customers love about Indochino

Here's what shoppers have to say:
  • Wide range of customizable options
  • User-friendly website with detailed measurement guides
  • Competitive pricing for customization and quality
  • Outstanding customer service
  • Better made than off-the-rack options and more affordable than high-end designer suits
Cons
  • Some fit issues
  • Inconsistent sizing and quality
  • Not high-quality as competitors

Indochino's Shipping Policy

Indochino offers online ordering and delivery to your door, with shipping times varying depending on your location. Orders typically take 4-6 weeks to be delivered, and rush shipping is available for an additional fee. Indochino also offers free shipping on orders over $150. Returns and exchanges are accepted within 30 days of delivery, but customers are responsible for return shipping costs. There is no information provided about any differences between domestic and international shipping.

Indochino's Return Policy

Indochino offers a 100% satisfaction guarantee and will work with customers to resolve any issues with their orders. However, there is no information available on the company's return policy or instructions for returning a purchased item. It is unclear if there are any restrictions on returning items or how long it takes for the company to process a return. Additionally, it is not stated if any items cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
75
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
80
/
100
This brand offers products that are on the pricey side.
Target Audience

Men, fashion-conscious

Stereotype

Professional

Pricing Rating
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Sustainability Score
75
/
100
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Quality Score
90
/
100
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DTCetc Score
80
/
100
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Indochino on Socials

View this profile on Instagram

Indochino (@Indochino) • Instagram photos and videos

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