I Saw It First

I Saw It First is a fashion brand that was founded in 2017 by a team of passionate individuals. Based in an undisclosed location, I Saw It First is the ultimate destination for fashion-forward individuals who want to stay ahead of the trends. With a wide range of affordable and on-trend pieces, including designs made in-house and collaborations with iconic brands, I Saw It First offers a one-stop-shop for all fashion lovers. The brand has made a name for itself by working with some of the biggest players in the industry, including partnerships with O Beach and Love Island. In addition to their fashion offerings, I Saw It First is dedicated to uplifting and inspiring their customers, advocating for body confidence, equality, and giving back to the community. With a focus on wellness and inclusivity, I Saw It First aims to leave a positive legacy in the fashion industry.

I Saw It First is a brand that caters to the stylish and fashion-forward generation. Their target customers are authentic fashion-lovers who want to be the first to see and wear the latest trends. These customers are looking for affordable and on-trend pieces that allow them to stand out and command attention.

The customers who would find I Saw It First useful are those who value authenticity and uniqueness in their fashion choices. They want to be ahead of the curve and wear designs that are not commonly found in mainstream fashion. I Saw It First offers designs made in-house, as well as stocking some incredible brands, ensuring that their customers have access to a wide range of exclusive and trendy pieces.

In addition to being fashion-conscious, these customers also value wellness, body confidence, and equality. I Saw It First uplifts and inspires its customers by advocating for these values. They believe in promoting body confidence and equality, regardless of size, race, gender, or bank balance. This aligns with the values of customers who prioritize inclusivity and diversity in the fashion industry.

Furthermore, I Saw It First is a brand that gives back. They have worked with both big and small charities, and they are committed to making a positive impact on society and the environment. Customers who value social responsibility and sustainability will appreciate I Saw It First's efforts to support charities and reduce their environmental footprint.

In summary, customers who would find I Saw It First useful are fashion-conscious individuals who value authenticity, uniqueness, wellness, body confidence, equality, social responsibility, and sustainability. They look for affordable and on-trend pieces that allow them to express their individuality while aligning with their values. I Saw It First caters to these customers by offering exclusive designs, promoting body confidence and equality, and giving back to charities and the environment.

• Customer service is excellent, with helpful and polite staff
• Orders are delivered quickly, often within 24 hours
• The quality of the items is good, especially for the affordable price
• The website is easy to navigate and offers fashionable and trendy items
• There are regular discounts and cheap delivery fees
• The clothes always match the pictures and are not disappointing
• Orders are dispatched quickly and arrive in good condition

• Terrible customer service and communication
• Difficulty returning parcels
• Lack of response to emails
• Expensive return process
• Disappointment after change in ownership
• Frustrating automated customer service
• Misleading description and additional return costs
• False advertisement and poor value
• Preference for alternative brand
• Introduction of fees under new management
• Decline in services
• Poor customer service despite nice clothes
• Delayed refund for returned items
• Slow delivery and low quality clothing
• High return fee
• Poor quality and expensive returns

I Saw It First offers several delivery options for their customers. The standard delivery option has a cut-off time of 23:59 and takes between 3 to 7 days to arrive. The cost for standard delivery is £4.99. For faster delivery, customers can choose the express delivery option, which has a cut-off time of 21:00 and takes 48 hours to arrive. The cost for express delivery is £7.99. Next day delivery is also available with a cut-off time of 21:00 and a cost of £9.99. For a more environmentally friendly option, customers can choose next day delivery by DPD, which is carbon neutral and costs £11.99. Oversized delivery and specialist delivery options are also available for a cost of £19.99, with a delivery time of 3 to 7 days. It is important to note that bank and public holidays are not included in the delivery times.

I Saw It First provides a user-friendly online return policy, allowing customers 28 days from delivery to initiate returns via the website's portal. After logging in and selecting a preferred tracked returns method, customers receive a shipping label or QR code via email for drop-off or collection. Items should be securely repacked and meet criteria like being unused, unworn, and in original packaging with tags. Exceptions include personalized items with errors or faults, certain hygiene-sensitive items, perishables, opened hygiene-sealed items, broken-seal games, and inseparably mixed items post-delivery. Processing returns takes a few days, with refunds potentially appearing in the customer's account within 14 days. Opting for a paid returns service ensures a fully tracked process back to the warehouse.