Hylo

Hylo is a brand that was established in 2020 with the goal of protecting the future of running and sports. Founded by a team of passionate individuals, Hylo understands that there is no running without a planet to run on. The brand is committed to reducing the carbon footprint of the footwear industry and promoting sustainability through their innovative and eco-friendly materials. Hylo's products are designed with science in their soles and renewability in their materials, ensuring that the future is still ours to write. As a community of champions of tomorrow, Hylo's innovation is their activism, and they are committed to making a positive impact on the environment. With Hylo, customers can run like the world depends on it and be a part of the change that will be their legacy.

Hylo appeals to environmentally conscious runners and athletes who want to protect the planet while participating in sports. Customers who value eco-friendly materials and innovative designs in their footwear will find Hylo's commitment to sustainability and reducing the carbon footprint of the industry appealing.

• Excellent customer service
• Hylo shoes are comfortable, stylish, and lightweight
• The brand is committed to sustainability and recycling shoes
• Fast and seamless return system with speedy shipping

• The quality of Hylo's products is subpar and does not meet expectations.
• The shoes lack proper grip and durability, potentially causing safety concerns.
• The return and exchange process is inconvenient and poorly executed.
• Hylo's sustainability claims may not be accurate, as their products are made in China's fake shoe industry.
• Issues with orders and refunds on the website have resulted in poor customer service experiences.

Hylo offers standard and express shipping options to various destinations around the world. For customers in the United Kingdom, standard tracked shipping is free and delivery takes 2-4 days, while next business day tracked shipping costs £3 and is only available for orders placed before 2pm. For orders under €150 to the EU, standard tracked shipping costs €7 and delivery takes 5-9 days, while express tracked shipping costs €15 and takes 3-5 days. Orders over €150 to the EU are eligible for express tracked shipping at a cost of €23, which also takes 3-5 days. Customers in the USA can visit the brand's US website for domestic shipping rates, while standard tracked shipping to the USA costs $20.25 and takes 5-9 days, and express tracked shipping costs $27 and takes 2-5 days. Standard and express tracked shipping options are also available for the rest of the world, with prices ranging from £12 to £25 and delivery times ranging from 3-7 days to 7-10 days, respectively. Delivery times are guidelines only and may be affected by remote destinations. Hylo offsets any planetary impact caused by its delivery emissions. The brand is unable to ship orders to Russia or to PO box addresses.

Hylo offers a 30-day return policy for all products that have not been used, worn, or washed. Customers in the UK can generate a free return label via the website, while those outside the UK will need to cover the shipping cost. All returned items are factored into the company's offsetting process to minimize environmental impact. To initiate a return, customers need to provide their order number and specify the new size or color they would like.