Grand Frank

Grand Frank offers shipping services through DHL, Postnord, Budbee, and UPS for international orders outside the EU. For domestic orders in Sweden, there is always free shipping on orders over 999 SEK. Orders placed before noon are shipped the following day, while orders placed in the afternoon are shipped the following business day. Orders placed on a Friday afternoon or during the weekend will be shipped the following business day. The shipping times within Sweden are 1-3 business days, and deliveries with Budbee take 2-5 days. The shipping costs for domestic orders are as follows: DHL Service Point 39 SEK, DB Schenker 39 SEK, Postnord 59 SEK, and Budbee Home Delivery 49 SEK. For international orders within the EU (excluding Norway and the UK), the shipping times are 2-8 business days. The shipping cost for UPS Express Saver is 79 SEK. Grand Frank also offers Budbee Home Delivery and Budbee Box for Finland, Belgium, Denmark, and the Netherlands at a cost of 49 SEK. For Norway and the UK, the shipping times are 2-5 business days, and the shipping cost for UPS Express Saver is 100 SEK. Customers should be aware that there may be customs fees and VAT charges for products imported from Sweden to the UK. Deliveries to Norway are managed by DDP, with Grand Frank covering all costs for import duties, customs, and VAT. For customers in America and Canada, the shipping time is 2-7 business days, and the shipping cost for UPS Express Saver is 200 SEK. For customers in Australia and New Zealand, the shipping time is 2-10 business days, and the shipping cost for UPS Express Saver is 200 SEK. For customers in the rest of the world, the shipping time is also 2-10 business days, and the shipping cost for UPS Express Saver is 500 SEK. It is important to note that if an order is not picked up at the post office and is sent back to Grand Frank, a fee will be charged: 250 SEK for Sweden, €25 for the EU, and $25 for outside the EU.

Grand Frank has a clear and detailed return policy in place for customers who wish to return their orders. It is important to note that items must be returned in their original condition, with all accompanying packing material, such as presentation boxes for watches, protective plastic on watches, plastic bags for shirts and jackets, plastic pins, and tags still attached. Failure to return the product(s) in their original condition may result in a charge of 20-50% off the order value.

For suede jackets, customers are advised to fold them neatly before shipping to avoid permanent creasing. If there are any doubts or questions regarding the return process, customers can reach out to Grand Frank for assistance.

To initiate a return, customers are required to fill in a return form provided on the website. It is important to note that return labels are not included with the orders. Instead, customers have the option to purchase a prepaid return label at different rates depending on the country. The return cost will be deducted from the order amount.

For returns outside the EU and Sweden, customers can use a shipping method of their choice. However, they bear full responsibility for the shipment until it is delivered to the designated return address. Grand Frank cannot retrieve returns that are sent to service points or other locations. Additionally, the company is unable to reimburse customers for any additional shipping costs or customs fees, nor for returns that are lost in transit.

Exchanges are available free of charge in Sweden and the EU. To exchange an item or size, customers need to return the unwanted item for a full refund and place a new order for the desired item.

Unfortunately, the provided information does not mention any specific time limit for returns or the processing time for returns. It is advisable for customers to contact Grand Frank directly for further information on these matters.

Lastly, there is no explicit mention of any items that cannot be returned.