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DSquared2
DSQUARED2 is a fashion brand founded by Dean and Dan Caten, twin brothers from Willowdale, Toronto. The brand was established in 1995 after the brothers collaborated with several Italian fashion houses and presented their first men's collection under the label DSQUARED2. The brand is known for its edgy, luxurious style that combines Canadian iconography with refined Italian tailoring and playful sensuality.
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DTCetc’s Take
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DSquared2 is a luxury fashion brand founded by twin brothers Dean and Dan Caten in 1995. The brand is based in Italy and is known for its edgy mix of Canadian iconography, refined Italian tailoring, and playful sensuality. DSquared2 collections are a seamless melding of contrasts, creating a distinctive concept of alternative luxury. The brand's motto is "Born in Canada, Made in Italy." DSquared2 offers a wide range of products, including clothing, accessories, and fragrances for both men and women. The brand's collections are a perfect blend of sporty and glamorous, laidback and extravagant, masculine and feminine. DSquared2 is the perfect choice for those looking for a unique and fashionable style.
DSquared2 caters to fashion-forward customers who appreciate edgy designs, Canadian iconography, and refined Italian tailoring. The brand appeals to those looking for a unique and fashionable style that balances sporty and glamorous, laidback and extravagant, masculine and feminine elements.
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Here's what shoppers have to say:
- One of the favorite brands of the customers
- Easy to order
- Excellent customer service
- Fast shipping
Cons
- Customer service needs improvement
- Inconsistent experiences between online ordering and in-store visits
- Issues with order resolution and returns
- Overall negative customer feedback
DSquared2 offers shipping for orders placed on their website. Orders are shipped by Yoox Net-a-Porter Group for all orders placed before February 28, 2022. Customers can view their order details by logging into their account or checking their order confirmation email. A shipment confirmation email will be sent to customers with tracking information provided by the carrier. Delivery times average at 5 working days for Italy and the EU, and 8 days for all other destinations. Standard and Express Shipping are available based on the country of destination. The delivery time for orders placed in the EU (mainland) is 2 - 5 days for standard shipping and 1 - 2 days for express shipping. For all other destinations (mainland) delivery time is 5 - 8 days for standard shipping and 3 - 5 days for express shipping.
DSquared2 has a comprehensive return policy that applies to all orders. Refunds will be made after the warehouse has received and checked the return, which can take up to 10 business days. Shipping costs will be deducted from the total sum of the return refund, except for defective items. Perfumes and products from the Sexual Wellness category cannot be returned. In-store returns are possible within 14 days, and customers must ensure that the items are in the same condition as received, with all labels and packaging. Size changes are possible within 14 days, but the products to be returned for replacement must not be used, worn, or damaged, and must have the identification tag attached to the product. Once a size change has been made, it will no longer be possible to request a new exchange.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
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This brand offers products that are on the pricey side.
Quality Score
70
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This brand offers products that are on the pricey side.
DTCetc Score
62
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100
This brand offers products that are on the pricey side.
Target Audience
Fashion-forward, edgy, unique
Stereotype
Fashion-forward
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Sustainability Score
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Quality Score
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DTCetc Score
62
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100
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