Desmond and Dempsey

Desmond and Dempsey's luxurious pyjamas are a work of art, with hand-painted prints inspired by nature and life. Made from organic cotton, they offer comfort and style for celebrating life at home.

Category
Apparel
Specialty
Socials
80
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Desmond and Dempsey

Desmond and Dempsey is a pyjama company founded by Molly Goddard and Joel Jeffery in 2014. The company offers a variety of pyjamas for men, women, and kids, as well as other home accessories like slippers, socks, and robes. The pyjamas are made with fine cotton and feature hand-painted prints inspired by life and nature. Each print is an artwork in its own right, created in the company's London studio and printed onto organic cotton. Desmond and Dempsey's products are designed to turn everyday pursuits into something magical, offering a uniform for celebrating life at home. The company takes pride in its products and strives to make fancy pyjamas for unfancy things.

Who Shops At Name

Desmond and Dempsey appeals to those who value comfort, artistry, and luxury in their loungewear. These customers appreciate the hand-painted prints, organic cotton materials, and the idea of celebrating life at home in style.

What customers love about Desmond and Dempsey

Here's what shoppers have to say:
  • Beautifully designed kaftan that's perfect for day and summer evenings
  • Great customer service
  • Soft and comfortable cotton signature pyjamas delivered in a beautiful box
  • Partner loved the pyjamas and they fit perfectly
Cons
  • The brand has issues with order fulfillment and missing items.
  • Customer service may be responsive, but there are still issues with product quality.
  • There are discrepancies between the advertised materials and the actual materials used in the products.
  • The brand's expensive cotton pyjamas have issues with comfort, fading, and shrinking after washing.

Desmond and Dempsey's Shipping Policy

Desmond and Dempsey offers free standard shipping within the UK through Royal Mail, with a delivery time of 3-5 working days. Next day delivery is available for a fee of £8, while Saturday delivery is £10. Same-day London delivery is also available for select items and postcodes. For Jersey and Guernsey, standard shipping is £5 or free for orders over £100, with express shipping available for £15. International orders are shipped in one gift box, and express shipping is free for orders over $150 CAD or €100. Shipping fees for international orders vary based on the destination. Desmond and Dempsey does not currently ship to Russia in support of Ukraine.

Desmond and Dempsey's Return Policy

Desmond and Dempsey has a no-nonsense return policy that allows customers to receive a refund, exchange, or credit note of the same value within 30 days of purchase, or 14 days for sale or discounted items. Pre-orders can be cancelled for a full refund at any time by contacting the customer care team. However, certain items cannot be returned, including monogrammed or bespoke orders, underwear, knickers or boxer shorts, socks that have had their labels removed or been tried on, gift cards, and items purchased at the in-studio sample sale. It is important to note that sample sale items purchased in the studio cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Comfortable, artistic, luxury

Stereotype

Luxury

Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
80
/
100
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DTCetc Score
67
/
100
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Desmond and Dempsey on Socials

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