Dear Frances

Dear Frances is a luxury footwear brand founded in 2014 by Jane Frances. Their timeless and contemporary designs are sustainably manufactured in Italy, with a wide selection of women's footwear for every season and in a range of sizes (5-12). Free international shipping and returns are offered.

Category
Apparel
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Dear Frances

Dear Frances is a luxury footwear brand that was founded in 2014 by Jane Frances. The brand aims to offer timeless and contemporary designs, with a focus on slow fashion and conscious manufacturing. Their products are sustainably manufactured in Italy by some of the world's steadiest hands, and the company offers a wide selection of women's footwear for every season and in a range of sizes (5-12). Free international shipping and returns are offered, and customers have praised the brand for fast delivery.

Who Shops At Name

Dear Frances offers versatile and reliable footwear for women. The brand is focused on quality, environmental sustainability, and comfort. It is a great option for women who want to have one pair of shoes that can last for years and support all their activities throughout the day.

What customers love about Dear Frances

Here's what shoppers have to say:
  • Dear Frances offers timeless, stylish footwear that is comfortable and of high quality.
  • The brand has excellent customer service and is a great gift option.
  • Customers appreciate the mission of the brand.
Cons
  • The quality of the products could be improved.
  • The customer service experience could be more efficient.
  • The prices may be too high for some customers.

Dear Frances's Shipping Policy

Dear Frances offers fast shipping for all orders, with orders typically shipped within 24 hours of purchase. Buyers will receive tracking information in a confirmation email. The estimated delivery time for domestic orders is 1–15 days, depending on location. International orders may take up to 15 days to arrive and customers are required to pay duties at checkout. For orders in the US over $800, the brand will cover the shipping costs.

Dear Frances's Return Policy

Dear Frances offers a straightforward return policy, allowing customers to return items within 28 days of purchase, provided that a Return Authorization Number (RAN) is requested within 14 days. To return an item, it must be unused and in new condition, and customers should contact the brand via email to obtain a return shipping label. The item should then be packaged with the label and sent back to the company. Dear Frances should process the return and reimburse the customer within 14 days. All items must be returned in order to receive a refund; items that cannot be returned include those that have been used or are in poor condition.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Women, Luxury, Quality

Stereotype

Eco-conscious

Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
88
/
100
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Dear Frances on Socials

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