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Creality3D Printers
Our vision is to make 3D printers, 3D printer filament, and resin 3D printers easier to use and more affordable. We are dedicated to providing our customers with the highest quality products at reasonable prices. We have seen the rapid development of FDM 3D printer from the China market since its invention in 2011.
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DTCetc Score
Brand Tags
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DTCetc’s Take
Popular Products
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Creality3D Printers is a leading manufacturer and seller of 3D printers, founded in June 2014. The company specializes in producing and selling both DIY and complete machines, with over 20 products in their series. Creality3D Printers has independent intellectual property technology and dozens of patents, ensuring the high quality of their products. Their printers have passed many international quality and environmental certifications such as CE, FCC, and ROHS, and are exported to over 30 countries worldwide. Creality3D Printers is committed to providing stable and high-quality products and excellent customer service, making every effort to bring the benefits of technology to everyone.
Creality3D Printers attracts customers interested in 3D printing, including hobbyists, professionals, and educators. They value the brand's high-quality products, independent intellectual property technology, and excellent customer service.
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Here's what shoppers have to say:
- Customers love Creality3D printers and are very pleased with their purchases.
- The customer service team is excellent and provides fast and helpful support.
- Ensures that the products arrive safely.
- The company offers promotions, such as gift wheels, which customers appreciate.
Cons
- Inconsistent customer service and shipping practices
- Documentation and communication could be improved
- Issues with missing or delayed parts and products
- Questionable business practices and red flags
Creality3D Printers have a detailed shipping policy that varies depending on the location of the customer and the weight of the product. Processing time is separate from delivery time, which is estimated to be 3-7 business days for standard shipping. For out of stock products in the US/EU warehouse, shipping can take up to 30-35 business days from the China warehouse. Shipping fees range from free to $200, depending on the product and location. Customers in some areas may be required to pay duties. There are also weight restrictions on some products, such as the CR-10S5 and Ender-5 PLUS.
Creality3D Printers offers a 1-year warranty on their products and provides after-sale customer service for any quality issues. Customers can cancel their order before shipping and receive a refund within 5-8 business days. Any product returned without acceptance will not be refunded. Cut to size items and special orders may not be returned unless it was provided in error by Creality3D Printers.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
71
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100
This brand offers products that are on the pricey side.
Target Audience
3d printing enthusiasts
Stereotype
Techie
Pricing Rating
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Sustainability Score
60
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100
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Quality Score
75
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100
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DTCetc Score
71
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100
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