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DTCetc’s Take
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Cloud Sharks is a unique footwear brand that was founded by a group of individuals who wanted to create a brand that stood out from the rest. Cloud Sharks is a brand that focuses on selling footwear and apparel centered around sharks. Their products are made for anyone, regardless of age, who values both style and comfort. Cloud Sharks is all about being outspoken and unique, and they don't shy away from that in their advertising. Their unorthodox approach is what makes them stand out from other brands. If you're looking for something fun and different, Cloud Sharks is the perfect brand for you.
Cloud Sharks' customers are individuals who appreciate unique, stylish, and comfortable footwear and apparel centered around the theme of sharks. They value the brand's outspoken and unorthodox approach to advertising, making them the perfect choice for those looking for something fun and different.
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Here's what shoppers have to say:
- The Cloud Sharks slides are like walking on clouds and very comfortable
- The customer service is excellent and quickly resolves any issues
- The slides are cozy, adorable, and get tons of compliments
- Cloud Sharks are easy to wear for any occasion and highly recommended
- The slides are the only ones the reviewer wears and are great for kids too
- The customer support team quickly helped with a wrong size order and the replacement arrived in less than a week
- Overall, the product is great and the customer service is even better
Cons
- Shipping and delivery issues causing frustration and disappointment
- Inaccurate sizing and missing items leading to dissatisfaction
- Problems with expedited processing and refunds causing frustration and inconvenience
Cloud Sharks has a shipping policy that includes a 1-2 business day processing time followed by a 1-3 business day delivery time for domestic orders in the USA. Shipping costs are $3.95 for orders below $50, but free for orders above $50. International orders have a longer delivery time of 15-20 business days. Orders placed after 12pm EST will begin processing the following business day. Customers will receive a Shipment Confirmation email once their order has shipped, containing tracking information. If tracking information is not received within 3 business days, customers are advised to contact the brand.
Cloud Sharks offers a 30-day return policy for their products. Customers can request a refund or exchange within 30 days of receiving their Cloud Sharks. A prepaid shipping label will be provided for the return shipment via USPS Priority Mail. Once the returned product is received and inspected, the refund will be applied to the original method of payment within 5 business days. A $5 deduction will be made from the refund for return shipping. Cloud Sharks also offers free exchanges. Defective products can be replaced or refunded within 30 days of receipt. However, Cloud Sharks is not responsible for any products that are damaged after being worn.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
66
/
100
This brand offers products that are on the pricey side.
Target Audience
Unique, stylish, and fun
Stereotype
Quirky
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
75
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100
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DTCetc Score
66
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100
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