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BLACKTAILOR
BLACKTAILOR is a brand of black cargo pants focusing on comfort and function while still making them affordable. Since 2017, they have designed and engineered their own cargo pants using the best fabric and materials they could find. Starting out, they made their products specifically focusing on black cargo pants for their versatility. They believe the right pair of cargo pants can be worn everyday and with almost any outfit. Most recently, BLACKTAILOR has launched an updated version of their best selling pants engineered with even more pockets that are better designed to fit all of your needs.
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BLACKTAILOR, founded by a team of passionate individuals, is a brand that specializes exclusively in cargo pants. With a focus on engineering and continuous improvement, BLACKTAILOR has made significant progress in perfecting their products since their inception. Offering a range of styles from skinny to baggy fits, their cargo pants are designed to cater to different preferences and occasions. What sets BLACKTAILOR apart is their commitment to quality. Each pair of pants goes through a meticulous prototyping process and is tested by their team to ensure they meet the demands of daily life. With a dedication to fair pricing, BLACKTAILOR sells their products online, bypassing traditional retail markups. For those seeking high-quality cargo pants that combine functionality with style, BLACKTAILOR is the go-to brand.
BLACKTAILOR would be useful for customers who are looking for high-quality cargo pants that are specifically designed for different purposes. These customers value functionality and style in their clothing choices.
When making a purchase, these customers look for cargo pants that fit well and offer a variety of styles to choose from. They also appreciate the attention to detail in the engineering and design of the pants. BLACKTAILOR aligns with these customers' values because they have a dedicated design team that works closely with their tailor to create pants that are both fashionable and functional. The fact that every member of the team wears BLACKTAILOR on a daily basis ensures that the company receives consistent feedback and opinions, further enhancing the quality of their products.
Additionally, these customers value quality and durability in their clothing. BLACKTAILOR conducts extensive testing on their products, using different fabrics and having their teammates test them in real-life situations. This ensures that the pants can withstand daily challenges and meet the expectations of the customers. The company also maintains a strict standard for their stitches per inch, ensuring the consistency and longevity of their products.
Finally, these customers appreciate the fair pricing offered by BLACKTAILOR. By selling online only, the company avoids the markups associated with traditional retail, allowing them to offer the same quality products at a fraction of the price. This aligns with the customers' values of getting value for their money and not overpaying for their clothing.
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Here's what shoppers have to say:
- Perfect shorts for sunny days, lightweight and comfortable
- Perfect fit, not too baggy or too slim, matches easily with many pieces
- Fantastic fit and quality
- Quality products and great customer service, worth supporting
- Size fits perfectly, shipping is average
- Great pants with high quality, will shop again
- Fast shipping for orders over $120 or two pairs of pants
- Excellent customer support, quick response and replacement for torn product
- New light weight cargos are stylish and comfortable, bought multiple pairs
- X1 Cargo pants arrived quickly, exactly like the picture and fit great, high quality material
- Great understanding of concerns and offered great deal while returning
Cons
- Inconsistent sizing and poor customer service
- Lack of communication and attention to customer needs
BLACKTAILOR offers fast and efficient shipping for customers worldwide. Orders are typically dispatched within 24 hours, excluding weekends and holidays. For purchases made after 9 pm EST, the order will be shipped out on the next business day.
The brand offers DHL Express Shipping, with free express shipping on orders over $100. The delivery time for US/Canada, UK/EU countries, Australia, Japan, and Korea is 1-3 working days, while international shipping takes 2-4 working days. Customers will receive a shipping notification from DHL EXPRESS once their order is shipped, and they will be notified about the shipment's progress and estimated delivery date/time.
For standard shipping, which is free for US, UK, and EU countries, delivery time ranges from 6-17 working days, depending on the destination country. Orders will be delivered by the national postal service of the destination country, and customers may be required to sign for the package during business hours.
It is important to note that all orders are shipped in Duties Delivered Unpaid (DDU), meaning customers are responsible for all import duties, customs, and taxes levied. Payment of these charges is required to release the order from customs upon arrival. BLACKTAILOR does not collect VAT, duties, and/or taxes and cannot predict the specific charges for each customer. Customs agents have the right to release or deny the release of the package, and in some cases, there may be delays in delivery.
In the case of international returns due to wrong shipping address, delivery failure, or refusal to pay duties and taxes, a $25 restocking fee will be deducted from the refund amount. For express shipping, the original $20 shipping cost will not be refunded.
Overall, BLACKTAILOR provides a convenient and reliable shipping service for customers worldwide, with options for both express and standard shipping.
BLACKTAILOR offers a flexible return policy, allowing customers to return their orders within 90 days of purchase. To access the full return guide, customers can contact the brand's customer service at cs@blacktailor.store. Unfortunately, there is no information available about the specific instructions customers must follow to return a purchased item or the processing time for returns. It is also unclear if there are any restrictions on returning certain items.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
80
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100
This brand offers products that are on the pricey side.
Target Audience
Young adults
Stereotype
Chic
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
90
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100
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DTCetc Score
80
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100
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