Ardene

Ardene, a Montreal-based family-owned value fashion retailer, aims to empower customers across the globe by offering affordable and complete outfits reflecting individual style. With nearly 300 stores spread over Canada, the United States, and the Middle East, they occupy more than 2.25 million square feet of retail space globally and employ around 3,500 people. Originally an accessories and jewelry store, their product line has expanded into clothing, shoes, brand collaborations, and licensed apparel. Ardene's vision is to shape future fashion retail while upholding its commitment towards community, sustainability, and social responsibility.

Ardene attracts global customers who are style-conscious yet value-conscious. Its demographics comprise younger individuals looking for affordable trendy wear that allows them to express their personal style fearlessly and confidently. The broad product lineup, incorporating accessories, clothing, shoes, and jewelry appeals to a wide spectrum of customers seeking comprehensive fashion solutions. Ardene online shoppers hail from worldwide locations where the retail stores may not be accessible physically. Because Ardene supports sustainability and social responsibility, it also catches the attention of eco-conscious shoppers interested in supporting brands with these values.

• Ardene has a great staff and offers friendly service
• Ardene has awesome stores with great prices
• Ardene is a fantastic destination for staying up-to-date with clothing trends

• Issues with customer service
• Difficulty reaching customer service
• Denying returns
• One negative experience with a staff member
• Low Resolve Complaints rating

Ardene offers free standard shipping to Ardene Rewards members and to non-members on purchases of $60 or more, before taxes and discounts. Standard processing time for orders is 3 to 5 business days, and delivery times vary based on location and chosen shipping method. During busy periods, delays may occur, and shipping confirmation is provided via email once the order is shipped. Standard shipping is free for Level 3 members, free for orders over $20 for Level 2 members, free for orders over $50 for Level 1 members, and free for orders over $60 for non-members, otherwise, a fee of $7.99 applies. Express shipping costs $15 for all. Orders to air stage postal codes incur a $50 fee, and orders to the Yukon, Northwest Territories, and Nunavut have a $25 fee, both without free shipping eligibility. Ardene ships only within Canada and offers a "Ship to store" and "Ship to Canada Post location" option, both with the same shipping fee as standard shipping. Orders must be picked up with a photo ID, and uncollected orders will be returned and refunded. Tracking is available on Ardene's website using the order number and postal code.

Ardene offers a 30-day return and exchange policy, requiring the original receipt. To be eligible for a refund or exchange, items must be purchased within the last 30 days, unworn, unused, unwashed, undamaged, and in original packaging with tags attached. Items discounted at 70% or more, gift cards, bras, sports bras, underwear, swimwear (without hygienic liner), earrings, body jewelry, charity accessories, cosmetics, masks, face coverings, personal care products, items under $5, and final sale items are not returnable or exchangeable. Defective products can be reported to customer service. Refunds are issued based on the sale price, including applicable taxes, and are credited to the original payment method. Online returns do not refund original shipping charges. Exchanges must be made in-store with the receipt; liquidation stores do not accept exchanges or returns. Returns by mail for in-store purchases are not accepted. A $5 restocking fee applies to mailed returns, except for Level 3 Ardene Rewards members. Returned items must meet eligibility criteria, and non-eligible returns will not be refunded or sent back. To return by mail, print the return label from Canada Post using return ID Number PR356189, pack the item with tags and proof of purchase in a bag, and drop it off at a Canada Post location. Refund confirmation will be sent via email once processed.