Zinus

Zinus was founded in 1979 by Youn Jae Lee that started as a business making tents outdoors, eventually moved into the home and has provided mattresses and furniture for over 25 million happy customers in more than 15 countries around the world. Zinus is committed to helping everyone bring happiness home with their affordable, easy-to-assemble, and enjoyable products. Their designs include tiny reminders that life is good, making Zinus a brand that not only provides comfort but also adds positivity to your home. Whether you're looking for a new mattress, bed frame, or furniture piece, Zinus has got you covered.

Zinus customers are individuals looking for affordable, easy-to-assemble, and comfortable mattresses and furniture for their homes. They appreciate the brand's commitment to providing products that not only offer comfort but also bring positivity to their living spaces. Zinus' clientele likely consists of people who want high-quality home furnishings without the high price tag and appreciate the little reminders in life that make them happy.

• Zinus products are easy to assemble and of good quality.
• Delivery is fast and customer service is excellent.
• The Memory Foam Hybrid Mattress is comfortable and helps alleviate back pain.
• The Gold canopy bed frame is easy to construct and comes with all necessary tools.

• Zinus has issues with their warranty and customer service
• Zinus has had delivery problems
• Zinus products have quality issues

Zinus offers free shipping on all items, regardless of the purchase amount. However, customers from CA, CT, and RI may be charged a state-related recycling fee for both mattresses and box springs. The brand does not currently offer expedited shipping or date-specific delivery options. Once an order is placed on the website, customers can expect to receive their items within 5-12 business days.

Zinus offers a 100-day return policy for their products purchased on their website. Customers have ample time to test their new Zinus product and can request a full refund within the given time frame. The item must be returned in good condition with all necessary documents, parts, and accessories. Proof of purchase is also required before processing the refund. Customers must submit a return authorization form, and special instructions apply to decompressed mattresses and toppers. Refunds are typically processed within 2-5 business days back to the original form of payment. If the old mattress and/or box spring was picked up through their service partners for disposal, a service fee of $75 per unit will be deducted from the refund. The return policy only applies to products purchased on the website and is subject to restrictions defined by specific retailers for products purchased elsewhere.