Undercover

Undercover is a brand that was founded by a team of passionate individuals who believe in the importance of quality, sustainability, and style. Established in an undisclosed year, the company is based in an unknown location and focuses on creating contemporary, high-quality bed linen using eco-friendly fabrics. Undercover uses only the finest, most sustainable fabrics such as TENCEL™ and Organic Cotton (GOTS certified) to ensure that their products are soft, gentle, and breathable. Their textiles are made by a family-owned business that has been crafting high-quality bed linen for over 70 years in the medieval Portuguese town of Guimarães. Undercover's bed linens are lightweight, long-lasting, and have a high thread count, crisp feel, and matte finish, ensuring that customers enjoy the best sleep possible.

Undercover shoppers are environmentally conscious individuals who prioritize quality and sustainability in their bed linens. They value the brand's commitment to using eco-friendly fabrics like TENCEL™ and Organic Cotton and appreciate the fine craftsmanship provided by a family-owned business in Portugal.

• High quality bedding
• Fast delivery
• Beautiful and stylish products
• Outstanding customer service
• Impressive packaging and website
• No issues with duvet covers and pillow cases
• Quick and responsive customer service
• Great product from a small business
• Fast shipping

• The product selection is limited.
• The quality of the sheets is inconsistent.
• The customer service experience needs improvement.
• The sheets do not hold up well after washing.

Undercover currently ships to several countries worldwide, including Australia, Canada, France, Germany, Italy, Singapore, UAE, UK, and USA. Customers from other countries may contact the brand for a custom shipping quote. Shipping fees are calculated upon checkout, and orders above £300 ship for free globally. It's important to note that bed sizes may vary from country to country, so customers are advised to check sizes before ordering. Orders placed from the website will ship from the UK warehouse, which may incur duties or taxes upon arrival for international customers. The shipping times vary depending on the location, with the UK taking 1-3 business days, Europe taking 3-10 business days, and the rest of the world taking 10-15 business days. Swiss customers are advised to use the dedicated Swiss website to avoid additional duties and taxes.

Undercover offers a 30-day return or exchange policy for items that are unused and in resalable condition, except for items bought on sale. Shipping fees, taxes, and duties cannot be refunded. Customers must securely package their items and keep proof of shipping as the company is not responsible for goods in transit. UK-based customers can arrange a free return by contacting the company, while those outside the UK must arrange their own return and contact the company before doing so. Items bought on sale can only be returned within 14 days of receiving them, and customers must arrange their own return. The company's Terms & Conditions provide more information.