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Tuft & Needle
Tuft & Needle is a game changer in the mattress industry. Where they've succeeded with their simplistic approach is basically saying backpackers have been doing this for years and we should be doing the same on mattresses. Delivering a great product that you want to take everywhere you go. Light, fast, strong...you know the saying.
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Tuft & Needle was founded in 2012 by software engineer JT Marino and colleague Daehee Park with the mission of providing customers their ideal bed. With a wide selection of mattresses, pillows, bedding, furniture, and wellness products, Tuft & Needle has seen numerous features in Forbes, Insider, The New York Times, and more. Merged with Serta Simmons Bedding in 2018, the brand offers free shipping, returns donated to local charities, affordable prices, and financing options with Afterpay.
Tuft and Needle is a brand that is great for everyone who needs a good night's sleep. They offer mattresses and sheets with cooling technology, foam layers for contouring, and medium-firm resistance for back and side sleepers. They have a selection that can suit any age group, from adults to children, and provide an affordable support system for nightly activity.
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Here's what shoppers have to say:
- Overall, the mattress is highly rated for its quality and comfort.
- It is more affordable than similar brands, and the Original Foam Pillow is also of great quality and comfortable.
- It provides good support for those with back pain and is a good balance between soft and firm.
- It is easy to unpack and set up, and the delivery process is also easy.
- It is of good value, and comes with a taller and deeper mattress than Ikea's Morgedal firm mattress.
Cons
- The quality of Tuft & Needle's products is inconsistent.
- Customer service can be slow to respond and unhelpful.
- Some customers have reported issues with the durability of Tuft & Needle's mattresses.
Tuft & Needle offers two shipping speeds for domestic orders within the US: Standard shipping, which is free, and Same-day Shipping. Shipping times vary depending on the size and location of the order, and Same-day Shipping prices are based on the customer's location. All shipments will receive an email with tracking information for customers to follow, and orders over $100 will receive free Same-day Shipping. Unfortunately, Tuft & Needle does not offer international shipping at this time.
Tuft & Needle offers a 100-Night Trial for customers to test out their new mattresses. If the mattress does not work, customers can return it by filling out the Return Form on the Return Portal section of the website and submitting it to Tuft & Needle. They will then provide donation locations to select from, or customers can suggest an alternative location. Once the donation is picked up, customers must upload a scanned copy of the donation receipt and send it via the return link provided. The refund process will take 5 to 10 days. All returned mattresses are donated to a local charity or non-profit. No other items can be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
All ages
Stereotype
Practical
Pricing Rating
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Sustainability Score
90
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Quality Score
90
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DTCetc Score
84
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100
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