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Tribe
Tribe's 100% natural, gluten-free, and vegan performance nutrition products are perfect for athletes and fitness enthusiasts. Made with high-quality ingredients, they offer optimal nutrition and energy for training and recovery, delivered straight to your door.
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Tribe is a performance nutrition brand founded by Tom Stancliffe and Rob Martineau in 2015 that offers a range of 100% natural, gluten-free, and vegan products that are tailored to meet the needs of athletes and fitness enthusiasts. Tribe's products are made from high-quality ingredients that are designed to provide optimal nutrition and energy for training and recovery. Whether you're a runner, cyclist, or gym-goer, Tribe has something to offer you. With their commitment to using only the best ingredients and delivering their products straight to your door, Tribe is the perfect choice for anyone looking for delicious and effective performance nutrition.
Tribe customers are athletes and fitness enthusiasts who value 100% natural, gluten-free, and vegan performance nutrition products tailored to meet their needs. They appreciate the brand's commitment to using high-quality ingredients and delivering their products straight to their door.
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Here's what shoppers have to say:
- Easy to navigate website with clear information
- High quality products with attractive packaging
- Delicious and satisfying protein bars
- Fast and reliable delivery
- Great value for the price
- Responsive and attentive customer service
- Good variety of gluten and dairy free options
- Seamless online ordering experience
- Fast delivery
- Amazing taste and texture of products
Cons
- Delivery times have been reported as long and some customers have had issues receiving their orders.
- Product taste has been a disappointment for some customers, with all products tasting similar.
- Customer service has received numerous complaints for slow response times and unhelpful responses.
- Subscription issues have been reported by several customers, including receiving unwanted products and difficulty cancelling subscriptions.
- Complaints have been made about the company's use of customer data and unsolicited newsletters.
Tribe offers shipping to any UK address that the Royal Mail will deliver to. The TRIBE Pack is designed to fit through your letterbox and should arrive within 3-4 working days of placing your order. However, for subscription orders, the delivery is untrackable but should still arrive within the same time frame. For Booster Pack orders, Royal Mail and DPD services are tracked, and customers can specify at checkout for the package to be left in a safe place at the delivery address. Next day shipping is available for UK orders placed by 2 pm using DPD delivery service. Tribe also delivers to 61 countries in Europe using a tracked service with ParcelForce, which takes 3-5 working days depending on the destination. However, the brand does not cover the cost of potential customs charges that might occur from international orders, which are the responsibility of the customer. Currently, the brand only ships subscription orders to UK addresses.
Tribe, the brand of perishable products, does not offer refunds for any returned boxes due to the nature of their products. Therefore, customers should not return any TRIBE Pack they have purchased. There is no information available about any time limit to return an item or how long it takes the company to process a return. However, it is clear that Tribe does not accept returns for any reason.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
75
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100
This brand offers products that are on the pricey side.
Quality Score
82
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100
This brand offers products that are on the pricey side.
DTCetc Score
82
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100
This brand offers products that are on the pricey side.
Target Audience
Natural, plant-based athletes
Stereotype
Athlete
Pricing Rating
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Sustainability Score
75
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Quality Score
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DTCetc Score
82
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100
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