Tovala

Tovala was founded in 2017 with a mission to simplify home cooking. Their innovative system combines a smart oven with chef-crafted meals that can be cooked in around 20 minutes or less, simply by scanning a QR code. Tovala has continued to stay ahead of the game with frequent software updates and new models, including a more affordably priced option introduced in 2023. Their commitment to providing an effortless home cooking experience remains unchanged, and they look forward to creating an even more delicious, convenient, and enjoyable future with their customers. With Tovala, anyone can enjoy fresh, high-quality meals without the hassle of traditional cooking methods.

Tovala shoppers are people who value convenience and quality in their home cooking experience. They appreciate the innovative smart oven system that simplifies meal preparation, allowing them to enjoy chef-crafted meals in just a matter of minutes without the hassle of traditional cooking methods.

• Tovala meals are easy to prepare with the oven and have great flavor and texture
• The oven uses a combination of convection and steam heat at varying intervals, making meal prep fast and effortless
• The packaging is thoughtful, and clean-up is easy
• The Tovala oven and meals are a great mealtime solution for busy professionals, offering quick, healthy, and filling options
• The variety of meals each week keeps the service interesting, and the food is restaurant-quality good
• The Tovala oven is easy to use and has a sleek design that adds to the aesthetic of the kitchen

• Tovala's pricing is high compared to other meal delivery services
• The meal options are limited and may not cater to all dietary needs
• The initial set-up process can be challenging and requires a smartphone
• Some customers have reported issues with cancellation and continued charges/deliveries

Tovala delivers their meals via Veho, UDS, OnTrac, UPS, or Fedex in an insulated box with ice packs. The carrier is determined by availability based on the customer's location. Meal boxes are shipped safely in transit for either one or two days, depending on the distance from their Chicago or Salt Lake City based production kitchens. Customers receive an email each week with their tracking number, and they can also check their package status in the Tovala App. To ensure the safety of the meals, Tovala selects the appropriate ice and insulation combination depending on the weather for the customer's zip code. As long as the ice packs are at least half frozen when the meal box is opened, the food should be safe to consume. There is no information available regarding shipping prices or deals.

Tovala offers a 100-day return policy for all Tovala Smart Ovens purchased directly from their website. The oven must be returned in original, working condition to receive a full refund, and Tovala will cover the cost of return shipping. Customers can initiate the return process by emailing Tovala Customer Support or live chatting with them on their website. If the oven was purchased through an authorized retailer, the return must be managed through that retailer. If the oven was purchased with a meal commitment, the commitment will be removed from the customer's Tovala account upon return of the oven. There is no information available on how long it takes for Tovala to process a return.