The Sill
Our mission is to help cultivate a life well-lived through indoor plants and elements of biophilic design. You’ll find we deliver on this promise in our offices, team retreat center, and other spaces—but it’s our sourcing practices in the nursery that really make us proud of the impact we have on the communities around us.
In the wild
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The story
The Sill is a direct-to-consumer plant retailer that ships plants with cold weather packaging protection. They offer a 30-day happiness guarantee and free shipping on orders over $99.
For people looking to purchase plants online with delivery to their home.
The DTCetc bottomline
What customers say
- 30-day happiness guarantee with free replacement for damaged plants
- Free shipping on orders over $99
- Scheduled delivery dates allow customers to choose when plants arrive
- Tiered discounts: 10% off $100+, 15% off $200+, 20% off $300+
- Special cold weather packaging to protect plants during transit
Popular products
The Sill shipping policy
Standard shipping processes orders within 2-6 business days with 3-10 business days delivery time; express shipping ships within 1-2 business days with 3-4 business days delivery. Orders may arrive in multiple packages from different locations.
The Sill return policy
30-day return window
Plants are guaranteed to arrive in healthy condition and will be replaced for free within 30 days if damaged, with photo proof required. No other returns or exchanges are offered.
