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The Citizenry
A collection of modern goods for the well-traveled home. Created from reclaimed wood and textiles, these pieces are meant to be lived with and loved.
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The Citizenry is a brand founded in 2013 by Carly Nance and Rachel Bentley, based in Dallas. They offer handcrafted home goods sourced from skilled artisans around the world, with a philosophy that "our homes should be reflections of the journeys we take." The brand uses a direct-to-consumer e-based model to provide lower prices to customers while ensuring their partners are paid fairly for their work. The Citizenry partners with small artisan workshops in various countries, pays them fairly under fair trade standards, and invests 10% of profits back into their communities. Their products range from bedding, rugs, pillows, and furniture, all made with transparent and ethical production methods. The brand takes a clear and uncomplicated approach to its products, providing customers with detailed information about the maker, material, and time it took to make each item. The Citizenry has been highlighted by media platforms such as The New York Times, Vogue, GQ, and InStyle for its fair and creative approach to home goods.
The Citizenry would be useful for customers who prioritize ethical and sustainable production methods and appreciate unique, handcrafted home goods. These customers are likely interested in learning about the makers behind the products and the materials used to create them. They are willing to pay a higher price for high-quality, purposeful pieces that reflect their values and add personality to their homes. They may also be interested in supporting communities around the world and investing in fair trade practices.
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Here's what shoppers have to say:
- Sustainable business practices
- Positive reviews for Linen Sheets
- French linen sheets spun in a family-run mill in Portugal
Cons
- Low review count on Trustpilot
The Citizenry offers free shipping for orders within the continental US, and they ship worldwide with some exceptions for oversized items. Customers have two shipping options, and the brand has a 30-day return policy with free returns for exchanges and store credit. The brand's trade program and direct-to-consumer e-based model allow them to offer lower prices while ensuring their artisan partners are paid fairly for their work. The Citizenry invests 10% of their profits back into the communities where their artisan partners are located, and they source their materials sustainably. Customers can create a home with purposeful pieces that are ethically made and sourced from talented craftsmen and women with unique stories, backgrounds, and skills.
The Citizenry has a 30-day return policy in place for their products. Customers can initiate a return by contacting their customer service team and following their instructions. The brand offers free shipping and returns for exchanges and store credit. It is not clear how long it takes the company to process a return. However, some items may not be eligible for returns, and customers should check the product description before purchasing.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
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This brand offers products that are on the pricey side.
Quality Score
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This brand offers products that are on the pricey side.
DTCetc Score
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This brand offers products that are on the pricey side.
Target Audience
Ethical home decor enthusiasts
Stereotype
Ethical
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