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The Bouqs Co.
The Bouqs Co. is a florist and gift shop specializing in eco-friendly floral arrangements and plant delivery. We deliver fresh cut flowers, plants, and gifts to your doorsteps through a wide network of local flower shops. Our vision is to connect people with nature while giving back to the communities we serve.
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DTCetc Score
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DTCetc’s Take
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The Bouqs Co. is a modern floral brand founded in 2012 by John Tabis and Juan Pablo Montúfar. They have a mission to transform the floral industry by delivering longer-lasting, responsibly sourced flowers with less waste and more smiles. The Bouqs Co. connects people to farm-fresh flowers and the partners who grow them, putting the bouq in bouquet. They believe that gifting flowers can transform your day, rekindle an old connection, or spark a new one. The Bouqs Co. offers a wide variety of flowers, from classic roses to unique tropical blooms, all sourced from eco-friendly, sustainable farms. With a focus on kindness and sustainability, The Bouqs Co. is the perfect choice for anyone looking to brighten someone's day or add a touch of natural beauty to their own space.
The Bouqs Co. shoppers are people who value responsibly sourced, longer-lasting flowers and are interested in connecting with the farms that grow them. They appreciate the brand's commitment to sustainability and transforming the floral industry.
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Here's what shoppers have to say:
- Exceptional customer service, going above and beyond to resolve issues
- Easy process for switching preselected bouquets
- Quick and effective customer service to rectify dissatisfaction
- Great customer service in fixing address issues
- Phenomenal team in resolving issues and replacing orders
- Beautiful and timely flower delivery with great care instructions
- Amazing variety of gorgeous and unique bouquets
- Quality and selection miles above other flower companies
- Beautiful and healthy flowers that last over two weeks
- Great experience with discounts and supporting farmers in Central America
Cons
- The quality of the flowers did not meet expectations for the price
- The ordering process was frustrating and the available options were limited
- The customer service was unhelpful in resolving issues with the order
- The subscription service was not user-friendly and caused frustration
The Bouqs Co. offers shipping to all 50 states in the US via FedEx or UPS, with limited shipping to Alaska. Bouqs created at their farms ship Tuesday through Saturday, while those created by their florists are delivered within their delivery range, typically 7 days of the week. Shipping is not available to Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses. Bouqs offers free shipping on orders placed through their Subscriptions, and a $15 shipping fee for registered customers, while guests will see a $25 delivery fee. Saturday delivery incurs an additional $12 charge. Certain Bouqs from their Same-Day options include a $25 service fee for expedited processing. The brand recommends sending sympathy arrangements to the home address of the family or to someone who can hand deliver them to the funeral. Bouqs cannot be delivered to patients or staff in the ICU.
The Bouqs Co. stands behind their product and experience, but due to the unpredictable nature of flowers, all sales are final. However, if the wrong item is delivered, the Bouq arrives in substandard condition, or if it was never delivered, customers may be eligible for compensation. To request compensation, customers must complete a customer service request form within 3 calendar days of the delivery date and attach a photo if the Bouq was substandard. Credits issued for replacement bouquets cannot be transferred or redeemed for cash. The Bouqs Co. does not take responsibility for orders with incorrectly entered shipping addresses.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
89
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100
This brand offers products that are on the pricey side.
Target Audience
Eco-conscious flower lovers
Stereotype
Eco-conscious
Pricing Rating
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Sustainability Score
90
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100
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Quality Score
80
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100
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DTCetc Score
89
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100
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