The Bouqs Co.

The Bouqs Co. is a modern floral brand founded in 2012 by John Tabis and Juan Pablo Montúfar. They stand out by offering sustainably grown flowers sourced directly from the farm, ensuring they last longer and stay fresher. With no middlemen involved, their farm-fresh quality guarantees that flowers endure minimal transit time and handling, arriving in bud form to bloom beautifully before your eyes. Their diverse range of flower offers includes anemones, hydrangeas, lilies, orchids, ranunculus, roses, succulents, sunflowers, tropical tulips, and unique stems, catering to every taste and occasion. The company's commitment to responsible sourcing is evident through personal relationships with farmers who prioritize eco-friendly practices like water recycling and organic pest control under certifications such as Rainforest Alliance and BloomCheck. Rooted in kindness, The Bouqs Co. fosters a culture of generosity towards people, partners, and the planet. Initiatives such as the Kindness Collective promote employee engagement and community service. At the same time, partnerships with farms focus on worker well-being by providing education, healthcare services, free meals, and retirement plans for employees.

The Bouqs Co. attracts a diverse range of customers who value high-quality, long-lasting flowers sourced sustainably and responsibly. Typical shoppers include environmentally conscious individuals who prioritize eco-friendly practices, as well as those seeking fresh and unique floral arrangements for special occasions such as weddings, anniversaries, and birthdays. Additionally, the company's commitment to kindness resonates with buyers who appreciate supporting businesses that invest in community service and worker welfare. Their broad selection also appeals to flower enthusiasts looking for specific types.

• The Bouqs Co. has exceptional customer service, going above and beyond to resolve issues
• The Bouqs Co. facilitates easy process for switching preselected bouquets
• The Bouqs Co. offers beautiful and timely flower delivery with great care instructions
• The Bouqs Co. has an amazing variety of gorgeous and unique bouquets
• The Bouqs Co. has quality and selection miles above other flower companies
• Beautiful and healthy flowers from The Bouqs Co. can last over two weeks
• The Bouqs Co. offers great discounts and supports farmers in Central America

• The quality of the flowers did not meet expectations for the price
• The ordering process was frustrating and the available options were limited
• The customer service was unhelpful in resolving issues with the order
• The subscription service was not user-friendly and caused frustration

The Bouqs Co. offers shipping to all 50 states in the US via FedEx, with limited shipping to Alaska. Bouqs created at their farms ship Tuesday through Saturday, while those created by their florists are delivered within their delivery range, typically 7 days of the week. Shipping is not available to Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses. Bouqs offers free shipping on orders placed through their Subscriptions, and a $15 shipping fee for registered customers, while guests will see a $25 delivery fee. Saturday delivery incurs an additional $12 charge. Certain Bouqs from their Same-Day options include a $25 service fee for expedited processing. The brand recommends sending sympathy arrangements to the home address of the family or to someone who can hand deliver them to the funeral. The Bouqs Co. cannot deliver to patients or staff in the ICU.

The Bouqs Co. stands behind their product and experience, but due to the unpredictable nature of flowers, all sales are final. However, if the wrong item is delivered, the Bouq arrives in substandard condition, or if it was never delivered, customers may be eligible for compensation. To request compensation, customers must complete a customer service request form within 3 calendar days of the delivery date and attach a photo if the Bouq was substandard. Credits issued for replacement bouquets cannot be transferred or redeemed for cash. The Bouqs Co. does not take responsibility for orders with incorrectly entered shipping addresses.