Salt & Straw
saltandstraw.comPortland-born ice cream known for chef-collaborated monthly limited flavors (Thanksgiving turkey ice cream, chocolatier drops). Ships pints nationwide + 30+ scoop shops.
In the wild
“Portland-born ice cream known for chef-collaborated monthly limited flavors (Thanksgiving turkey ice cream, chocolatier drops). Ships pints nationwide + 30+ scoop shops.”
About Salt & Straw
Salt & Straw is a Portland-based ice cream brand that uses ice cream as a platform to pioneer and share experiences. They offer locally crafted ice cream with a monthly rotating flavor menu and exceptional ingredients.
Who Shops At Salt & Straw
Made for weddings, parties, and every sweet moment in between.
What Customers Love About Salt & Straw
- Minimum order of 5 pints to ship
- Monthly flavor menu
- Melt-Free Guarantee: if ice cream arrives unfrozen, they reship the order
- Shipped nationwide through FedEx and UPS in insulated cooler boxes with dry ice
- Orders typically ship within 1-4 business days with 1-2 days transit time
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Salt & Straw’s Shipping Policy
Orders ship Monday through Thursday (not Fridays) and typically arrive within 1-4 business days after placing your order, with transit time of 1-2 days. Shipments are packed in insulated cooler boxes with dry ice to keep ice cream frozen.
Salt & Straw’s Return Policy
All sales are final, but orders are backed by a Melt-Free Guarantee—if ice cream arrives unfrozen, Salt & Straw will reship the order. Contact orders@saltandstraw.com for issues.
What customers say about Salt & Straw
Salt & Straw delivers excellent ice cream with outstanding customer service and reliable shipping, though some customers have experienced occasional quality issues.
Customers love
- Fast, reliable shipping across the US with excellent packaging
- Responsive, helpful customer service that resolves issues
- Unique, delicious ice cream flavors
Things to consider
- Past shipping issues with melted/refrozen ice cream (though company resolved)
“Salt and Straw is phenomenal ice cream and the company is easy to work with. Very responsive customer service.”
Summarized from verified customer reviews. Ratings and reviews belong to Yotpo.
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