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Roomify
Roomify makes adulting easy with their curated bundles of stylish home decor. Their in-house designers keep up with trends to deliver original patterns and colors that look great together for both men and women.
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DTCetc’s Take
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Roomify was founded by a team of designers who understand the struggles of outfitting a new space. They know that adulting is hard and that's why they make it easy for their customers. Roomify offers bundles that come with everything you need, eliminating any guesswork or hassle of going out to stores. Their in-house designers curate everything, keeping up with trends and styles to deliver original patterns and colors that look great together for both men and women. Roomify is dedicated to making the shopping process easier for their customers, so they can finish with just a click of a button.
Roomify customers are individuals who want a hassle-free shopping experience when outfitting their living spaces. They appreciate the convenience of curated bundles that include everything they need to create a stylish, comfortable environment. Roomify's clientele likely consists of young adults and first-time home or apartment owners who want to simplify the process of decorating their spaces.
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Here's what shoppers have to say:
- Quick delivery and high quality goods
- Easy shopping experience with quality products at low prices
- Excellent customer service and timely delivery
- Unique and durable items that arrived in perfect condition
- Convenient bundle saved time and made dorm room shopping easier
- Superb quality products and responsive customer service
- Fast shipping and cute packaging with everything as pictured
- Worth the buy for a hassle-free move-in experience
- Reasonable shipping costs and fun sayings on products
Cons
- Orders may experience significant delays and some customers have reported not receiving shipping confirmation.
- Communication with customer service can be challenging, with some customers experiencing unanswered emails and unavailable phone lines.
- There have been reports of damaged or incomplete products, with some customers struggling to receive assistance from customer service.
- One customer reported receiving a tracking email with inappropriate language in the subject line.
- Several customers have had to cancel orders and dispute charges due to lack of response and extended delays.
Roomify ships orders out 48 hours after the order is placed, and standard shipping in the continental US takes about three to four business days. Delivery to residential addresses can fall Monday to Sunday, while delivery to other addresses is strictly on business days. Expedited shipping options are available for an additional fee, with flat rates depending on the order. The brand cannot expedite orders to P.O. box addresses. Roomify also ships internationally to the UK, Canada, Alaska, Hawaii, and Puerto Rico, with rates offered at checkout.
Roomify offers a 30-day return period for all orders from the time of delivery. Customers can return any order for any reason within this period, and the company will issue a refund for the returned items in their original packaging. If the packaging is not available, the company will still issue a refund, but the customer may receive store credit for items not returned in their original packaging. The refund or store credit amount will be the amount paid for the items, excluding shipping costs. Orders over $95, comforters, dorm bundles, and apartment sets are eligible for free returns. For orders less than $95, customers can receive a full refund by using their own shipping label, a partial refund if using Roomify's shipping label, or store credit by using Roomify's return label. The shipping fee will be deducted from the partial refund if using Roomify's shipping label. Returned items must be in their original packaging, and the company reserves the right to refuse returns that do not meet this requirement.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
57
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100
This brand offers products that are on the pricey side.
Target Audience
Young adults, first-time homeowners, hassle-free shoppers
Stereotype
Convenience-shopper
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
70
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100
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DTCetc Score
57
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100
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Allswell
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