Rise & Fall

Rise & Fall is a brand that was founded by a team of experts who wanted to connect their community with premium essentials at unexpected prices. They offer a range of Modern Everyday Classics that are simple, useful, and of premium quality. From Mongolian cashmere sweaters to organic wool duvets and crisp percale bed linens, their products are hard-working staples that make life easier. Rise & Fall's philosophy is centered on enjoying fewer but better things, and focusing on a life of meaningful connection and rich experience. By making retail better for everyone, Rise & Fall is committed to being better for the environment and their manufacturers, ultimately resulting in a better experience for their customers.

Rise & Fall customers are individuals who appreciate premium quality essentials at affordable prices. They value simplicity, utility, and durability in the products they use daily. Rise & Fall's clientele likely consists of people who prefer a minimalist approach to possessions, focusing on enjoying fewer, better things and cultivating a life of meaningful connection and rich experiences.

• Great quality sheets that are comfortable and wash well
• Fitted sheets that fit deep mattresses and do not slip
• Excellent customer service with prompt and helpful responses
• Reasonably priced for the quality compared to competitors like The White Company
• Fast delivery and plastic-free packaging
• High-quality products that exceed expectations
• Efficient returns process
• Soft and cozy cashmere wrap that arrived quickly
• Seamless experience from start to finish with helpful customer support
• Premium feel and deep fitted sheets that do not move

• Shipping and delivery issues have been reported by customers, with delays and excuses given for the problems.
• Some customers have felt misled by sales events, with prices appearing to increase rather than decrease.
• Customer service has been criticized for being slow and unresponsive, with difficulties in obtaining refunds or returns.
• Quality issues have been reported with some products, including scratchy bedding and incorrect sizing.
• There have been reports of unpleasant odors and safety concerns with certain products, such as a chemical smell from an organic wool pillow and a lack of fire safety labeling.

Rise & Fall offers delivery to customers in the UK and Ireland from Monday to Friday, excluding public holidays. Standard delivery takes 2-3 working days and is free for orders over £75, or £4.99 for orders less than £75. Customers can also opt for express delivery for the next working day at a cost of £5.99, provided the order is placed by 1 pm. However, orders placed on Friday will be delivered on Monday. It is worth noting that Rise & Fall's pillows and duvets are made-to-order, so customers should allow up to 7 working days to receive their order. All other Rise & Fall products will be dispatched within the regular delivery timeline.

Rise & Fall offers free returns on products that are unworn, unwashed, and undamaged, except for candles. Customers have 30 days from the original purchase date to return items for a full refund. The products must be returned with their original packaging, tags, and labels. Damaged or faulty products will be refunded in full or exchanged if a replacement is available. However, for hygiene reasons, Rise & Fall cannot accept returns of pillows and duvets that have been slept in. To initiate a return, customers can fill out a returns request or contact the company at info@riseandfall.co.