RiLEY

RiLEY is a luxury bedding and bath brand founded by a fourth-generation family-owned textile mill in Europe. The company's commitment to unparalleled craftsmanship and affordability is evident in their exclusive partnerships with Portugal's finest textile mills, global, and US-based manufacturers. RiLEY simplifies the acquisition of luxury by providing customers with high-quality bedding and bath products at reasonable prices. Their launch collection includes sateen and percale sheet sets, duvet covers, shams, comforters, pillows, towels, bathrobes, and rugs in a variety of styles and colors. RiLEY challenges the status quo in the bedding and bath industry by delivering superior customer service and quality products.

RiLEY customers are individuals who seek luxury bedding and bath products at affordable prices. They value exceptional craftsmanship and superior materials, as well as the brand's commitment to customer service. RiLEY's clientele likely consists of people who want to elevate their home experience with high-quality sheets, towels, and other bedding and bath essentials that don't break the bank.

• The sheets have a great fit and feel, are pretty, and comfortable to sleep on. Night sweats are not a problem.
• The sheets are crisp, clean, and reliable, and look and feel good.
• The sheets are truly luxurious and make for a great gift.
• The sheets are a luxury to sleep on, and provide a great sleeping experience.
• The sheets have an excellent fit to California King mattresses, and the labels indicating which side is which are appreciated.
• The pillowcases are of great quality, and the side envelope closure hides the pillow from view.
• The fitted sheet covers a 16" pillow top mattress with ease, and looks great.

• The quality of RiLEY sheets is subpar and does not meet expectations.
• Customers have reported discomfort and poor sleeping experiences with RiLEY sheets.
• RiLEY sheets have shown signs of wear and tear after regular use and washing.
• Despite following recommended care processes, RiLEY sheets are prone to excessive wrinkling.

RiLEY offers free ground shipping to the 48 contiguous United States, with plans to expand to Alaska and Hawaii in the future. FedEx is the brand's shipping courier and is unable to deliver to P.O. Boxes or military addresses, so only street addresses are accepted. Customers can choose between free ground shipping, which takes 1-5 business days, or 2-Day shipping starting at $13 for faster delivery. Processing time may take up to 1-2 business days before shipping, unless otherwise stated on a product's page. Orders placed before 12pm EST aim to be shipped the following business day, but delays may occur during peak volume. If a product notes a specific shipping timeframe on its page, customers can expect to receive tracking within that window. If a package is marked as delivered but has not been received, customers should wait 72 hours before contacting RiLEY for assistance. The brand does not accept responsibility for lost, stolen, or damaged packages, but can help facilitate filing a claim with FedEx.

RiLEY offers a return policy for eligible items within 60 days of purchase, provided the items are in new or gently used condition and in their original packaging. Items purchased as part of a set may be returned individually. Last Chance items are final sale and cannot be returned or exchanged. To initiate a return, customers must click on the provided link and follow the prompts. Refunds will be issued to the original form of payment within 3-5 business days after the returned item has been processed. The brand does not offer exchanges, so customers must return and place a new order if they wish to exchange an item. RiLEY does not provide refunds for shipping costs. For any questions or concerns, customers can reach out to the brand's customer service team at hello@rileyhome.com.